Radisson Hotel and Suites Fallsview ON, Niagara Falls

The only thing i found unsatisfactory was the staff at the front desk. They were quite rude and had we had to really work at getting any useful information out of them. However, we did not let this ruin any part of our stay. I dont know how the smaller rooms are, as we had a fallsview suite with a whirlpool and it was spacious and clean. I could not have been any happier with the room itself. It was a very nice place to stay for a romantic weekend getaway. If you are going to stay here, spend the extra money for the nice suites, it's completely worth it.

Parking is 20.00 a day, the room is not what was pictured, no breakfast accommodations the front desk must be trained properly to deal with customers. They were very rude, no maid service for the first two days we were there had to call down for towels.

You should place adults at the front desk instead of barbie dolls, or kids that never give the right information out, or know how to handle a guest with prompt and friendly service....

We recently experienced what was quite possibly the worst customer service we have EVER received at a major hotel and based on our experience at this hotel, I would NEVER stay at another Radisson anywhere in the world. We booked a room at this hotel for an anniversary weekend and pretty much consider ourselves very laid back, easy-going people that are far from high maintenance folks that rely on hotel staff to “appease” us, but every single interaction we had with the staff of this hotel was horrendous and it just began to wear on our patience. It started when we attempted to check in a full half hour after their listed 3:00 pm check-in time and it took them almost 20 minutes to determine whether the room was ready for us. During the course of our visit, we had three separate employees tell us that the hotel is basically always run extremely understaffed thanks to the manager, who one of the valets affectionately referred to as “Dragon Lady,” and we certainly experienced this every time we tried to call the front desk for anything from our keycards not working (this occurred on 5 separate occasions) to calling to request that a valet pull our car up (another huge scam that I will get into shortly). Every single time we had to call the front desk for anything, it took no less than 80 RINGS (!!!!!) before anyone answered. Half the time we just gave up and walked down for what we needed after waiting 5+ minutes for these people to answer. One of the times I went down, I got there just in time to witness a disgruntled guest returning to the desk to inform them that they had given him the key to an already occupied room, which did not surprise me considering the fact that the customer service person that checked us in had a trainee badge on, but no one was actually helping her with anything despite the fact that she was struggling and was unable to answer any question we asked her. The manager (apparently “Dragon Lady”) would occasionally stick her head around the corner to listen to customers venting their frustration, but at no time did I ever see her come out to actually take action to help anyone. Then there’s the whole parking situation – the hotel has a surface lot is clearly not large enough to hold the cars of everyone that stays at the hotel, so you are stuck with valet service most of the time, which obviously holds you hostage to having to call the front desk and listening to 80+ rings any time you need someone to pull your car up. We also experienced that the valets (one of whom we had the pleasant experience of witnessing changing his pants between cars in the parking lot!) will lie to your face about the availability of parking in the surface lot. On several occasions, we were informed it was full and they had blocked it with cones even though we could clearly see that there were numerous open spaces in the lot. Apparently, they like to get their tips for the valet service, which is ridiculous considering that they charge $20 a day for parking! When we’d finally gotten frustrated to the point of having had enough and contacted the manager to vent our frustration on the poor service we had received right from the time of check-in, she was very rude and condescending and basically had the attitude of “if you have a problem, leave.” This woman clearly was not qualified to even be servicing horny tourists behind a Circle K for twenty bucks, much less managing a major hotel. The corporate people at Radisson should be ashamed to be running such a shoddy operation in a major tourist city. Never, EVER again, Radisson!!

I would just like everyone to be aware that if you stay at this hotel, to take careful notice of your final bill before checking out. My husband and I just recently stayed at the Radisson Fallsview and were overcharged $170 to our credit card. I have been home several days now. Have left several messages on answering machines at the hotel as well as sent an e-mail and have yet to talk to anyone to get an explanation and a correction on my card.

Everyone was so friendly, It was very clean and great service! The pool is also beautiful! It definatly exceeded our expectations. We are going back next January.

I loved the Radisson hotel, awsome service, big pool,beds are ver comfy and staff was excellent!! Would love to go back again any time. My family loved the stay to my dauter even got a bf!

My husband and I stayed at the Radisson during their peek season. You could tell they were very busy, but they still took the time to be couteous and friendly. The staff made sure we had everything we needed, they even helped us with which attractions were a must see. The room had a beautiful view of the falls, it was very clean, and had great amenities (i.e., a jacuzzi tub, a mini-fridge, a blow dryer and more...). The room was clean too, which is good because there is nothing worse than getting a dirty room. I would reccommend this hotel to anyone who wants to relax and enjoy the fun attractions around Niagara Falls. Make sure to go on the Maid of the Mist - it is the best way to see the falls. Also, we checked out a couple of wineries (they were not too far from the hotel, maybe 20 - 30 minutes away), they were very romantic. We cannot wait to come back. This hotel is a must stay!!

Room was not as advertized(full falls view). Very vague and deceptive. Parking is $20 a day. Dollars value is much less than the actual value.

Service was awful. Pool was small. The hotel has a seperate tower for people that get "hot deals". The tower is seperate from the main tower and is only 5 floors and next to the parking lot. The minolta tower tickets are useless as the admission was free anyway. The shuttle to casino and attractions was $9! Ugly hotel and small boring room. If you have to stay here make sure you get the good tower, although I dont know how much better it is. The lobby is boring and some staff is very rude!