Phoenix Inn Suites Bend, Bend

The location is great but beyond that i will stay elsewherefrom now on. screwed up my reservation after confirming it. Then got to my room and someone was already in it. I understand mistakes are made by all. but come on the customer service is lacking as well as any real managers that will take care of the situation. I asked to speak to the manager and was told he would be out , 15 minutes later they tell me he went home for the day. ( Friday ya that makes sense take a three day weekend ) well you just lost another customer. Way over priced.

When i checked in to my room it hadn't even been cleaned. after checking into another room my husband found the bed linen dirty . Upon further investigation we noticed garbage behind the dresser and the carpets had big stain spots. not paying that much to stay in a room where it seems the management doesnt notice the little things. Will staying in different Hotel next time. p.s. i've stayed at this hotel for over 6 years and never had an experience as awful as this . Sorry but thats the way i see it. COULD YOU PLEASE CHANGE THE LINENS TOP TO BOTTOM. SAME BEDSPREAD FROM 4 YEARS AGO. bring a blacklight.(stains). Y U C K !!!!!!!!!!