October 2009
By A Yahoo! Contributor, 11/2/09
The location is fantastic and near to local services and shops. The rooms were comfortable and cleaned to a sufficient standard everyday. The issues I had with it (having a lot of experience in the hotel industry) were: The pools were not overlooked by a member of staff, which as a child friendly resort is not ideal and they sometime were a big smelly, cleanliness by the pool side both in and outside could be improved. On arrival our rooms were not ready, which meant an hour wait in the bar it is noteworthy that the bar staff were wonderful and couldn't do enought to make us welcome and comfortable. The reception staff were irratic, some being amazing, and others walking off whilst we were in the middle of a general enquiry.
The restaurant was the main disapointment, the food was average perfect for a holiday with with children for example as the same bouffet available was the same each night. Although good value, I would recommend not going half board if you want to taste the true tunisia. Some waiters were efficient although some were quite leery. I was travelling with some young women in their early twenties who were made to feel quite uncomfortable at points.
Overall it is a satisfactory, good value place for a family holiday, everything you potentially need is on site. The spa/ hamam is lovely and some staff were outstanding. Our travel rep through first choice was brilliant, we had some excellent excursions, and as a family shared some special memories, which in retrospect were made and assisted by the services avaliable in the hotel.