Unclean, unsafe - never again
By A Yahoo! Contributor, 5/25/08
When we arrived, I was surprised at the smallness of the room, and the worn furniture. There were no hand towels, no washcloths, and no hand soap. There were about 3 hangers in the closet (for an extended stay hotel?). There were crumbs on the carpet. There was one packet of creamer in the coffee basket. The two small ice cube trays were half-full. The condescending girl at the Front Desk said they didn't have ice machines, since the rooms had refrigerators. (I bit my tongue.) When I asked where I could buy some, she said, "There might be a place down the street." Gee, thanks.
About an hour after we went to bed, a couple in a nearby room had a screaming, door-pounding fight. We called the Front Desk, who said they'd send someone to check. No one checked, and no police were called. At about 1:30 a.m., the couple were at it again. We called the Front Desk, and the phone just rang and rang. We looked for a phone book to call the police, but there was only a Yellow Pages with no police/fire numbers. Someone must have called 911, because 4 police cars arrived a few minutes later. Believe it or not, neither the police nor the hotel employee removed the couple from the hotel. As of 10:30 a.m., when we checked out, they were finally being "removed". Since we booked through a pre-paid website, the manager refused to give us a refund, but did give us a certificate for a complementary night's stay. Good thing the certificate included all of the company's brands, because we sure won't be staying there again. Oh, and the lack of housekeeping supplies in the room was explained away as a late housekeeping shipment. Since the hotel wasn't full, maybe someone could have snagged some from other rooms.