Charleston Harbor Resort and Marina, Mt Pleasant

My first impression was beautiful, outside and inside the lobby. The clerk refused a room to a person without a credit card and he had to pay a large cash deposit. OK..my room was paid for by the company I work for, I gave a personal credit card for "incidentals", which incidentally, I have never used. I always pay up front for restaurant charges and have NEVER had charges for movies or gaming. Knowing what kind of credit I have on my card, I returned home and bought groceries, birthday presents for two grandchildren and, knowing I had enough credit on my card to purchase the most expensive washer and dryer made, I went to Best Buy to do just that. Needless to say, I was appaled when I was denied the purchase because this hotel with the disgusting tastlessly decorated rooms had not released the charge on my card. This is NOT a debit card, which can take a week to release. I VERY SPECIFICALLY questioned the charge being held, knowing what I would be using my card for. She stated it would be released IMMEDIATELY as it was not a debit card. Today, five days later, it is still being held. While in the restaurant at this dump, several guests had stated they were told a "gratuity charge" of $50.00 is made to credit cards without knowledge. As far as the rooms go, they are small and uncomfortable. My room had BRIGHT lime green walls, yellow, red and blue curtains and a lovely dust ruffle to match with a quilt of lime green to match the walls and red sea shells, red carpet and shabby chic decor. Basically, far from a romantic honeymoon, something a kid wouldn't be interested in, certainly not appropriate for a business traveler someplace you wouldn't want to be for solitude or if attending a funeral. As far as going out for night life, you would definately want to return to this room after too many drinks.

Stay couldn’t have been better. We had a lovely view of everything. We booked a level below this room, but were put in the level below. I simply told the front desk, who discounted our first night, moved our things the next day to the new room while we were out, and gave us a level above what we paid. I’m so glad I chose this resort instead of staying downtown—right across the harbor w/ clean pool, marina, and beach. What a view! Yorktown, suspension bridge, beach, water, boats, and historic Charleston! In reference to the other comments, please get real. This is not a new hotel, and how could it not take a bit of time to upgrade the entire place? And of course there are ants—this is a beach, and it takes a couple days to get rid of them each season, especially when the hotel has to think about allergies and medical issues when spraying inside. We saw not one ant or other insect anywhere in our room or on our decks.

We were not given the rate we were told over the phone. Bartender was truly rude, front desk staff not particularly friendly or helpful. The apathetic attitudes of the staff sort of negate the good points of the resort. The pool, restaurant, and view are very nice . Since we paid over $300 for our room, just expected a little more. If you are paying less than $200, I would say that you will be pleased because of the pool and view. Hotel needs a customer service over-haul.

Pros: The hotel and location are beautiful if you upgrade to ocean view. Employees are very friendly. The marina and pier are great for walking. Cons: The shower water was lukewarm at best even after we asked for it to be warmer. Our room had a jacuzzi tub that you could not use because the water wouldn't get warm. Maid service was late in the day and coffee and cups not replaced at all for our 3 day stay. This could be a wonderful place to stay if they were more detail oriented in their customer service.

We were there for the 4th of July fireworks and it was fabulous!! The place is clean and beautiful. I do, however, agree with the comment on not enough chairs for pool. Also, they talk about 'their beach' but it is not a beach you can actually use. It is a few feet of sand on the edge of the water that you can't swim in, put a chair on, etc. We drove down to Kiawah when we wanted to actually have a beach. The view was very beautiful, though. Service in the restaurant was pretty lame...when you went in, you were asked if you had a reservation. Of the10 or so people that came in while we were there, only 1 had a reservation. I guess what I am trying to say is that we felt out of place for not having a reservation, when in fact, it wasn't required. The front desk employees were very pleasant and helpful.

My family stayed in Aug 07 and we all loved it. It was beautiful, clean and the staff was friendly. Our teenager daughter wants to return this summer.

My first stay at the resort was in March of 2007 and I knew that they were having some trouble getting started again after the slipt from Hilton, so I knew that nothing was going to be perfect. So my first trip there was OK, but my second stay in Feb 2008 at the hotel was fantastic! I could see how much they have improved from last year. Staff was polite and made sure that I was enjoying myself. Room Service was quick and fast and very well setup. The new Standard Rooms compared to the old are fun and beautiful! Overall I was very happy with second stay and I'm excited about coming back!

On July 29, 2007 we made a reservation on-line for August 4 thru August 9, 2007, but after reading all of the horrible reviews my husband quickly called and cancelled on July 31. We stayed at the Market Pavillion instead (five stars!). About one month later, a charge appeared on our credit card for one night's lodging. The Charleston Harbor is saying we did not cancel. My husband has the telephone number, the day and the time he called and spoke with a man who took the cancellation information and said he would cancel. We have never had a problem with cancelling hotel reservations before. They will not reverse the charge of $329.09. Consequently, I advise you to beware of this establishment. We will never stay there and will tell all of our friends and family of our sad, unfair experience.

The Charleston Harbor Resort is a case of false advertising. The resort was indeed beautiful and our rooms lovely, but the poor service and lack of advertised features was unacceptable. They advertise pool bars and tiki bars, which they have but weren't in operation. The beautiful pool had about 20 lounge chairs, which meant guests were fighting for space every day. They have swim towels for you, yes, but they are the size of hand towels. And last but not least, the horrible, horrible, horrible. service. We asked for an early check in, we did not receive it. In fact, our rooms weren't ready until after 4. We asked several times for the broken door in our bathroom and broken light to be fixed, it never was. At 9am, we asked for our room to be cleaned early because we had no towels or toilet paper. As of 3pm, it was still not cleaned. We asked the concierge for help, a question which annoyed her to no end. We asked for the location of some antique stores, to which she eventually gave us a name. Upon arriving at this store, we discovered the store was closed - not for the day, but was no longer in business. The breakfast buffet was $16 a person, and all of the food (of which there was very little to start with) was gone and took over a half hour to replace. Once we got the food, it took another half hour to get silverware. We met, literally, one person in the staff who spoke english. One. Overall, I would highly recommend choosing another hotel. Horrible, horrible, horrible.

I just came back from staying there and "The Charleston Harbor Resort and Marina is a harbor front sanctuary that allows you to relax your mind, explore your imagination, indulge your senses" IS A FLAT OUT JOKE!! It was being remodeled, the floor I was on was a mess. The worst was second to last day when they moved matresses into the hall way. Not the mention the front desk staff was at time clueless and rude. The concierge would have been better if she was a mannequin. The staff in general was awful. I complained and was credited a dinner and 1/2 night. Totally did not expect this type of service for the price that I paid for this stay. The hotel is all about location and nothing about what it says on their web site. I should've checked out the first day.....my mistake. And by the way, it is not a Hilton.