Holiday Inn Express, Ocean Shores

I would give this hotel a 0 star rating if I could. The shower curtain was full of black mold spots, the toilet seat was broken making it somewhat tricky and dangerous to sit on. Reported both issues to the front desk. I even draped a corner of the shower curtain over the tub to alert housekeeping. Next day, the part of the curtain that I had draped over the tub was slightly cleaner - there were still mold spots - the rest was left as is. The toilet had not been fixed. When I reported back to the front desk, I was told that housekeeping was gone for the day and that she (the surly one) certainly couldn't go up our room to clean it herself. Long story short, neither issue was resolved when we checked out 3 days later. I was able to speak to the manager who was very nice and offered a gift certificate but only good for that hotel. The room had this 'Holiday Inn Hospitality Promise' that stated that they would pay for part of the stay if they fail to resolve problems during our stay. What a bunch of crock! I emailed Corporate twice and never even received an acknowledgement let alone a response. I will continue hounding them until I get a response. I will also provide this review to all review sites I can find. In the meantime, avoid this hotel - there are a number of others to choose from at Ocean Shores!

The hotel staff was awful I stopped by just to check on availability rates and the person at the counter didn't even make eye contact while he was talking to me. He qouted me a very high price and when I ask if they honor Military Discount his reply was on a holiday weekend I Don't Think So.

We have gone to Ocean Shores every year for the last five years. There have been things we liked about each hotel, and like to go new places. This year we went to the Holiday Inn Express. The front end staff was NOT friendly at all, our room wasn't ready when we arrived for check-in at four, and when we finally did get in, it smelled funny. The view is just off to the side, and there is no balcony. We couldn't open the window because there was no screen. We went to the pool the first day, and the pool deck was SOOOOO slippery, it was like baby oil. Our kids kept slipping all over the place, even being careful. Then our 4-year-old's feet slipped right from under her, and her head hit the floor. She ended up with a huge lump! When I called the front desk to complain, I was offered a 30% discount, and unsincere apology. We checked out the next day, even though we had booked 3 nights. We moved to the Quality Inn down the street. Their service is fantastic, they're super friendly, fabulous view (2nd and 3rd floors), balcony, way better breakfast, and safe pool deck. Go there instead!!!!!

The service is awful, I made a reservation and canceled it same day. The Hotel representative told me there would be no cancellation fee and proceeded to give me a confirmation #. Low and behold a charge for $119. on my credit card, I called the hotel to have the charge reversed after two weeks they told me that without thew confirmation number they will not reverse the charge "as per the Owner" This is awful, I have never experienced such dissatisfaction from a major chain like this. You would not expect this type of service from a place like "Holiday Inn" My advice is FIND ANOTHER PLACE TO STAY IN OCEAN SHORES..... in the meantime i am disputing the charge with my credit card company.... Thank Goodness for the internet so i can let people know about the service at this place...

My family and I stay here summer of 06 we had a horrible time. While trying to take a bath the handle off the fauets broke. We were under able to bath. There was no maintenance person on site at the time of the problem had to wait til morning. No room to move us to. After dealing with the manager they wanted to give me a 10-15% off the room. This was unacceptable. Had to contact head office when I returned from trip. They sent out coupon for other hotels.

The reason I would not recommend this place is we went there 2 years ago and they said that the hot tub was getting fixed. It's not fixed yet. The remote to the TV didn't work. And the water for your shower-well make it fast cuz the hot water didn't last long. And then at 9:30am they start testing fire alarms, so hope you don't plan on sleeping in.