Long House Alaskan Hotel, Anchorage

It was an expensive dump! We arrived shortly after midnight for 1 night & they charged us for 2 nights and would not refund the money. The manager was extremely rude over several phone calls, as we didn't even know we were charged until it showed up on the bank statement. Don't be fooled by the picture you see. The rooms in no way compare. We travel alot and we know what is expected.

Since they lost their maintenance man this place has gone downhill. The quality and friendliness is just not there anymore. I'll be staying somehwere else when I'm in town next.

We've stayed at tyhe Long House many times in the past, however; our last stay was stagnant to say the least. There was no comfortable feeling and the place was freezing cold. Spend a few extra dollars and stay at one of the many other hotels in the area. They advertise Belgian waffles, however; these are nothing more than simple waffles with no fruit, whipped cream or any toppings. Not worth the stay.

I have stayed at the Long House numerous times in the past and enjoyed the friendly help from the manager and maintenance man, however; we just learned that the owner let the maintenance man go. This guy totally remodeled the Long House to make it what it is today. Without his help, I think we'll stay at another hotel during our next trip to Anchorage.

I recently stayed at the Long House and was shown a room that the maintenance man had just finished remodeling. The room was very comfortable with a new paint design, trimmed in wood, floral arrangment on the table and a more modern looking bathroom. He did an awesome job. My only suggestions would be for him to do ALL the rooms like this. He gave it a very warm and comfortable feeling. Cudos to the maintenance man on a job well done. The staff at the hotel were also very friendly and welcoming. I would recommend this hotel to my friends in the future. I just hope that the rest of the rooms can be remodeled in the same fashion as the one shown to me by the manager.

The service was excellent from extremely friendly, helpful employees. When I called from the airport, the shuttle wasn't available. I was told just to take a cab they would pay for. It was very quick and easy. My room was ready and was clean, as was the bathroom. The continental breakfast was a perfect way to start my day, and I enjoyed talking with employees and other patrons in the breakfast area. The rustic "Alaska" look I wanted was just as I hoped it would be.

It started out bad when we tried to check in. Our room wasn't ready but the only clerk on duty said he would check on it for us. He promptly forgot about us and went about helping other people who were lined up at the desk. He was apparently the only person working there and as we found out later, that was pretty much the norm, only one person on duty at a time. After an hour of waiting I asked him again if our room was ready, he looked completely confused as he had completely forgotten about us. He did go to our room then and came back and said it was ready. When we got to the room the cleaning staff was just arriving and they hastily cleaned up the room, barely. The room was still pretty dirty, the bed was old, small, lumpy and sagged in the middle. It needed replacing years ago. Once, when the toilet stopped up we notified the front desk and they said they would take care of it immediately. We left for a day of sight-seeing and when we returned the toilet was still blocked. I went to the front desk and was handed a plunger. I unstopped the toilet myself. I didn't remember if their web-site mentioned that the rooms were air-conditioned or not but was nearly certain I had checked that as it is very important for my wife and I. The room was not air-conditioned and as we had a second floor room it was stifling hot at night. We were there in June so the sun didn't set and it was light pretty much all night. We had to close the drapes which completely stopped any airflow. There was a fan in the room. The continental breakfast was OK but the poor, lone desk clerk had to prepare that in the morning as well as checking in any guests, taking care of regular business and getting any guests to or from the airport. The hotel is located very close to the airport, which was convenient for our early flight out. Thankfully, all we used the room for was to sleep at night and we were gone nearly all day, everyday. It seemed to me that most guests were using this hotel as a one night stop before they caught a cruise, train or flight out to another destination in Alaska. On the first night we arrived, I accidentally dropped a small piece of chocolate in the hall-way by our room. It NEVER moved and was still in the same place I dropped it when we left. I imagine it's still there. One guest told us that the hotel had recently changed hands. It needs to change hands again. This could be a 'passable' hotel with a lot of renovations, i.e. new beds, new carpet, etc. Right now, I wouldn't stay there again if they paid me. It was greatly overpriced for the quality we received. The ONLY reason we stayed is that it was the busy season and we really couldn't find anything else. I would have paid double or triple for another room that was of even marginal quality better than the Long House Hotel. Do yourself a favor, don't stay here. I based our stay on reviews found here on Expedia. I hope this gives the next person ample warning. By the way, I am not a hotel snob. A clean, decent, well kept hotel and fairly competent staff is all I ask for. This hotel had none of that.

Very convienent to the airport. Easy access to our room, which was very large, clean and comfortable. TV was a bit small for such a large room (but we weren't in Anchorage to watch tv!!!) Convienent to downtown via major streets via auto (too far to walk) Our room had only a shower (no tub) but we prefer showers anyway. Nice breakfast in the lobby; coffee available all the time. (coffee pot in room, also.) Staff friendly and helpful. We'll definitely stay there again when we're in Anchorage.