Saved their Rating from 0 to 3 stars
By A Yahoo! Contributor, 8/12/09
After 13 hours driving, we finally arrived at the hotel which we had booked through Bringfido.com; we booked for 3 adults. When we arrived, they didn't have a room for us, and only had it booked for two adults. They only had a room with a king size bed. After some moving around we were able to get a king size + sofa sleeper. The sofa was basically two chairs pushed together. When we arrived in our room (247) the bathroom had not been cleaned; there was someones feces on the toilot seat and rim! We called down to the front desk, they said it would be cleaned up. We left to go to a wedding rehearsal, came back, at 10PM and it still wasn't done. Talked to the night auditor who was very friendly and accomodating. She brought us a cot for the kid to sleep on, and came to clean the bathroom herself. She talked to us about our rate (which they had wrong) and said she would adjust it down for the inconvenience for both nights we were to be there. We were quite happy with that solution as she was very very friendly and apologetic. The cot they gave us, broke as soon as my son sat on it, so next morning, down we go to talk to the actual manager. She too was very apologetic for our problems and before I could say anything she informed me they had not charged us for the first night. I was shocked and very pleased at how well they took care of us. They sent up a new cot and we had no further issues. The dog area is quite nice, and well taken care of, however the doggie bag dispenser was always empty. They did provide them at the front desk when we asked. The hotel isn't a 5 star, and i think barely makes it 3, but the staff make up for what the hotel itself lacks. It is definitely showing its age. All in all, great management, and with all they did they went' from 0 stars to 3. We would stay here again if we had to, but I'm not so sure it will be our first choice.