Howard Johnson Inn & Suites San Antonio, San Antonio

Kind of an oxymoron to not allow our soldiers a discount in the month that we celebrate the Independence they fight for!

No hot water! Found broken glass on our arrival in the parking lot from a windshield or side window of a car. My family had to take cold showers for three days. We would have left but the room was prepaid. The cleaning staff did not clean, they quickly made the beds and left towels but did not vacuum or clean the bathroom. I complained everyday when we return from sight seeing but the staff made little or no effort to fix the hot water problem. I witnessed the maintenace guy try to hot wire the control panel to the boiler rather than replace the defective part and still couldn't fix the darn thing! It was obvious that the hotels expense record was more important than the comfort of it's guest.

We stayed on New Year's Eve. Great Room! Had big king sized bed, refrigerator, microwave, cofee maker and all the amenities. Didn't partake of breakfast but room was clean and staff was friendly.

Will NEVER stay there again, the room was full of ants,which my 8 month grandson was bitten by, asked the atten. if they could go clean it & she said there was nobody to do it, asked for some raid, didnt have any but she did hand me a vacuum cleaner so WE could clean it, room was not cleaned the 3 days we were there,all they did was make the beds, never put clean towels (not that we wud have used them). Had to buy air mattresses because the cot & beds were so dirty. After speaking with the manager the best thing he could offer was 25% off for our next stay, told him to keep because we would never go back. Mind you the rooms were not cheap so its not like the saying "U get for wat u pay for" Will not recommend it.............

I was very pleased with the hotel staff they were very helpful and made the stay very enjoyable. The hotel was very clean and the rooms were very affordable. The location is great not to far from attraction parks or restaurants. I highly recomend this hotel thanks once again to the staff for making me feel at home.

Recently, 60 band students and 10 sponsors stayed in the hotel. The continental breakfast made mornings quick. Lupita helped all the students make waffles. Jeremy made the banquet room available for the students to practice. Everyone at the front desk was extremely helpful. The rooms were clean. All rooms faced the courtyard creating a safer atmosphere and making it easier to supervise the students. The staff deserves an A+