Lexington Inn and Suites, Sanford

On Wednesday, July 29th, I made reservations online to stay at the Sanford “Inn”on Friday night, July 31st. I booked it on Innlink.com. Under "special requests" I informed them we would be unable to check in before 11:30 PM. This was due to job commitments. The website does state that all requests cannot be honored, but I received a quick confirmation and there was no indication that our late arrival would be a problem. As a matter of fact, it stated, "Your reservation is guaranteed for late arrival with a Mastercard." We arrrived at "the inn" at 11:28 PM. (FYI, The Sanford “Inn" bears no resemblance to an actual Inn. It's a motel.) The business light was still lit. We drove up to the office. The "OPEN" sign was facing out, but the office was dark. I rang the doorbell. The office is attached to their residence and I could hear the bell ring throughout the building, but they did not respond. I rang it again with the same results. I phoned them and my call went directly into their voicemail. So - at 11:30 PM, after a very long day, we were standing on the "innkeeper's" doorstep with no place to stay for the night. I now have a charge for $85.60 on my credit card. When I contacted the Sanford “Inn,” they briskly referred me to Innlink.com. Innlink.com first tried to defend the Sanford “Inn” by claiming that the “inn” had a policy stating that late arrivals had to make their reservations by phone. But no where does it say that, so Innlink.com then admitted that they had no way of charging my account. The charge had to be generated by the The Sanford “Inn” and The Sanford “Inn” refuses to refund the charge. I might understand to some extent if they had kept a room open for us that they otherwise could have filled, but they clearly had many vacancies that night. I don't know how, in good conscience, they can take payment from us. We did not cost them a dime, nor did they loose a moment's sleep on our behalf. I wish we could say the same.

This place has been recently remodeled and is extremely clean. New flatscreen tv, fridge and microwave. Fresh paint and new linens and curtains. I don't know if it switched owners but we did not have any issues with the owner, he was vey nice. Great deal for the money and only 15 min. to Wells Beach.

It is newly renovated, HDTV, new bathroom and very comfy bed. I would highly recommend this place.

Although the owner isn't overly-friendly, we didn't have any problems with this hotel. It is definatly a no-frills type of place, you can tell its a little older, but for the money, you can't ask for much more. In June we were staying there for about 54 bucks a night. The rooms are fairly big, the beds are VERY soft, and it even had a fridge. For the price, you can't beat the Sanford Inn. We will definatly stay here again, especially with gas prices driving up the cost of our vacations!

I too have experienced the same treatment by this particular owner. His brash treatment of clientelle and abusive manner has made this a "NOT TO GO" place! For an establishment to be in the "public service" business, maybe they should pay closer attention to the phrase...."The CUSTOMER is ALWAYS RIGHT!" Don't even THINK about receiving an incoming call, even your caller will be abused and cut off by the operator.(if they answer at all)
A beautiful town with great people...EVERYWHERE EXCEPT for the Sanford Inn.