i went to playa real a couple of years ago with mt mate for 2weeks.We only paid �575,for all in for 2 weeks!!!!!!!!!!!!! what a bargin !!!!!!!!!!! you get what you pay for,if you dont mind the "no frills" type holiday then go for it... there something there for everyone,if you just want to chill on the beach,or visit other island resorts its your choice,we did go to Saona Island..... what an amazing experience... its heaven on earth guys.... ive been all over Europe and parts of America but nowhere like Saona and Dom Rep,have made a massive impression on me,its a definate must for every one.In Nov 05 i went to the north of Dom Rep with my fella,it was great but its much much nicer in the south/east,the sea up north is much choppier!!!!!!!!!!!!! it ripped my bikini bottoms down a few times !!!!! i couldn't do anything for laughing,but my fella wasn't to impressed !!!!! ha ha... anyway,just go and give it a try and chill and enjoy thats what were doing again in nov 07 before our first grand-baby,due on New Years Day 08,arrives....
the amhsa well... A really good hoilday in fact it woz wicked the staff woz wicked & always willing to help we dont normally write reviews but we woz looking at holidays gone bye & could not believe the bad reports it had got. We have been to maldives twice jamacia, dom rep twice and kenya could go on....and out of loyalty for the people who work there & try to please lazy tourist who do nothing but whine, the ones that complain are the ones looking for to much for their money if they want the best go to the hilton & pay for it & pay them prices!they give all they have to give the food might be the same after two weeks where isn't it if you go at anytime in 07 have fun we did (m&c england)
we stayed for two weeks april 2005 it was one of the best holidays we have ever had the service was excellent the staff were so friendly and helpfull the hotel is clean the food was really good the buffet is a different theme ever night and the restraunts where excelent was good value for money would recomend it to anyone even the children who where there when we was enjoyed it
It seems that some of the reviews are a little unfair.We seem to forget that they are still learning from us.If you wanted a Five Star Resort then this place is not for you.My family and I paid a a last minute price for this holiday.We certainly never received last minute service.The Food is Excellant,Quite right you have to ask repeatedly for some items.We found it easier to ask the right questions in the right way.Remember you are on holiday so chill.If you are a golfer you are literally five minutes from a Gary Player designed course called Guavaberry.(one of the best you will play.Would not be surprised to see it on the US tour one day).They say people make or break a holiday.Well Dominicans will not let you down wonderful People who rely on our Trade so keep that smile on their faces they deserve it.Try the outback Safari and Saona Island trips you will love them?
Remember Guys you are on Holiday.
Martin Preddy(From Weston super Mare England)
I had a great time in this resort. I loved the service the food, the disco, the pools, the night shows etc The staff I have no words to describe their great job. Guys you are great!! I wont' forget you. I had a great time in amsha marina resort.
In PHL we missed our over booked flight. I called Playa Real at 7:15 AM to say we would not becoming for a Sunday to Thurs stay, but could we come for Mon-Fri. I called back and forth 7 times and no one could help me. Fortunatley at 10:00 my travel agent call and got it straightened out.
Our luggage did not make the trip. DR US Air said that it should be in Tuesday or Wed around 7:00 PM. The shuttle was only 20-25 minutes.
Upon arrival I thought the hotel looked shabby. We checked in with communication problems. They could not direct us to where to buy necessities and the hotel shop could not give us a receipt. We went to our room before we went to buy "necessities"..
The elevator was not working. Our room was hot, no screens on doors. There was a safe, but no key. We had to pay for the safe. When we went up to lock up valuables, there were small white flies in the bath and the AC was not cooling. A service man adjusted the AC, still wasn't working. We requested a new room. The elevators were now working. Although not up to my ideal basic standards new room was an improvment. Still no screens on doors. At around 4:15 to the afternoon snack pavillion. We were in line for an hour. A server would bring a dinner plate with maybe 7 slices of pizza for a line that came and went of about 12. Finally they brought a one 14 inch tray of rolls and a small platter of some kind of white sliced chees. We decided to go swimming. At 4:30 towel cabana told us to come back tomorrow 9:30. Now I needed a drink. They could not make Pina Colada or a margarita. I discovered the the bar by the adult pool was better. The barkeep could make a nice rum drink with fresh pinapple. The liquor was weak. The local beer was good. Improvement needs to be given to alcoholic . I think that many people are attracted to all-inclusive for the open bars. But the quality was low.
I called the airlines the next day, not until the 7th visit did they pull a girl from the back to intelligently direct them to the resort and describe our baggage. US Air said that they only had one and it would be there Tues OR Wed. So now we couldn't even book a tour not knowing if we would have our things.
Both our bags arrived around 8:00 PM. The very helpful bellman searched us out with the news. I thought the fine dining experience was nice. AC, glassware in the Mexican and always good service. The buffet meals the service was excellent. The food manager was always present. It was not gourmet, but it was nicely prepared with a variety of local dishes and traditional dishes, fresh tropical fruits and beautiful desserts.
I thought the beaches and water were nice at the bordering two hotels under construction. The security guards were real nice. The water was clean, clear, blue, undisturbed and with sandy bottom. Very private.
The maid service is doing the VERY best job they can with what they've got. If you show appreciation for their service, it goes along way. The activity staff was great and talented. I thought that the shows were kind of hokey, but doing the best they could with what they've got. The free horseback riding is one ride PER ROOM. You experience the country side.
The trip was indeed an adventure and a great learning experience. For the money, it was OK and relaxing. We stayed for 5 days, but 4 is enough. The culture is gentle. Once we got our luggage and discovered the area we enjoyed our Caribbean experience. I think the front desk needs some "serious, intensive" customer service training, and english speaking. In conclusion, if the customer service, condition of rooms and the quality of the bar ingrediants were improved (even with just fresh fruits) the hotel would have a lot more happy campers.
First of all I need to express that I am in the hospitality management industry working as a F&B manager with over 25 years of experience in this field. I need to express that in all of extensive travels all over the globe I have never encountered such a horrific experience. The hotel in general lacks a lot of maintenance and the buildings and rooms are just begging for mercy. for example in the bathroom they was rust all over. The faucets, the tub, the toilet, you name ant it was there. Upon arrival to our room we found a couple of roaches having a cucaracha(roach) party all over our room. Call the front desk and they don't even care. No amenities of not even the simplest kind were available. Soap finishes? Guest what you don't get any, had to take it of the housekeepers cart myself. Getting towels in the room was a next issue. Towels were not given on a daily basis. Upon checkin had to wait 3 hours untill our room was ready and no apology! Had to wait tree days to get an iron. What a joke! When you call the front desk to complain as they are so allready used to these complaints on a daily basis were like virtually immune to any kind of complaints not even offering to help. Food in general was kind of ok. Only breakfast was the same routine everyday. Part of the staff was friendly and some clearly lacked any kind commitment. Lunch and dinner were kind of ok but lacking a lot hygiene. This resort has a lot of work to. With the years of experience, I have developed a keen eye for details and this place is unlike any I have ever experienced in my whole life. There were times I was just popping to get up and start training and they only one that contained me was my wife, kids and sister in law who were constantly reminding me that I was on vacation.
The beach infront of the hotel was rocky and one occation I stepped on a sea urching and had fever for a day! The shows were great though and the staff were doing a great and professional job. The bell staff was great small problems were resolved right away through them.
The rooms were not cleaned proffesionaly and the sheets were changed every other day.
All in all this resort needs a total makeover from the physical image down to management and staff. I was I could be part of this process, boy would I have a field day!
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