Rome Marriott Grand Hotel Flora, Rome

Totally a tourist trap. When I made the reservation the representative explicitly stated breakfast for two was included. When we arrived I mentioned we were used to having a carafe of regular coffee and one of decaf delivered to the room to enjoy while getting showered and dressed etc. Then we would go for breakfast, the response from the desk clerk was that breakfast was NOT included in the quoted price. Please note that this unhappy event happened 2 years ago. While I asked for the conceire and manager to intercede it was of NO help. Then when I got back to the USA I again escalated the uncooperative attitude but finally gave up. We are now planning a three week trip to Rome and it still makes me furious! Marriott will not get any of my business until someone/anyone stands up to my involuntary inposition! I only hope other Italian hotels do not feel superior to Americans by inducing a dual standard. -- By the way, we went to the Sheraton Hotel at the Rome Airport and stayed for two days at a much cheaper rate that included an excellent breakfast buffet. BEWARE OF DUAL STANDARDS, George B. Snowden Sr. IBM Retired Exec. -- 30 years

Clean and good located, but bad service and ugly ambiente of the breakfast buffet. We stayed there for three nights during our engagement. - Wait 20 minutes and remind 3 times and you get your coffee in the morning. At least 1/3 of the buffet is always empty. - TV defect - Flowers not delivered to the room ... If you expect and pay for a 4 star hotel, this one is definitely not the right choice. better choose the Westin on via Veneto

The location is great, just a two minutes stroll from the Spanish Steps and other great landmarks. The exterior of the hotel is beautiful and the rooms are well designed and of good standard. Having experienced great service at other Marriott hotels, my expectations where high before arriving at the "Flora". Unfortunately, the level of service could have been much better. When I arrived my room was not ready, and I had to wait in the lobby for two hours before I could check inn. When I finally got into my room my luggage was missing. It took another 30 minutes before they managed to deliver it to my room. I can appreciate that mistakes can take place, but the staff did not seem to think that this was a problem and told me that they had a lot to do. Just a little empathy (or a free drink) would have made me happy... The language skills of the staff were poor. Not being able to speak Italian, I had trouble ordering room service and arranging transportation to the airport. If they staff were trained in service skills (and perhaps sent to a language course) I would highly recommend this place. But my stay was disappointing and I will not choose Marriott for my next stay in Rome. Which I think is unfortunate, especially given the great location and nice surroundings.

We recently had our wedding reception at The Mariott Grand Hotel Flora. It was the most perfect location and all of our guests commented on how great the view was from the Rooftop Terrace where our reception was held. The staff were amazing and the service we recieved was excellent. If you are thinking of having a wedding reception here or a party or you just want to stay at a really good hotel that provides excellent service then I would highy recommend this hotel- you will not be dissapointed.

Italians are the best people in the world !!! they are the most welcoming people ive ever met..the hotall was the bomb i felt like living in a luxurious place for just 2 weeks n this marvelous place ...you should go

We spent two weeks in the Tuscany area and arrived by train around 1:30 in the afternoon for our last night in Italy. We took a short cab ride to the hotel and settled in. The staff was well trained, gracious and helpful. The Spanish Steps are within walking distance. Across the street is Harry's Bar, always a fun place to visit. The Via Vento was a delight to explore. Couldn't have been more pleased!

There was nothing to dislike. Could not ask for better service and location Had a great time! Hope to be back real soon!!

Wonderful Hotel, we were very pleased. We stayed here for 3 nights during July 2006. From Doorman to Front Desk to restaurant waitstaff... everyone was helpful, kind, and completely unphased by our poor attempts at Italian. We stayed in the hotel on Marriott "points" which generally guanrantees the smallest rooms. Ours was not large, but beautifully appointed with a larger than expected ceramic/marble bathroom with separate shower & bath. We have occasionally felt a bit second-class when using our points during travel but that was not at all the case here. The location is very close to the Villa Borghese and Spanish steps with surrounding shopping area. Coliseum, Forum and surrounding sites are not a bad walk - maybe 15-20 minutes, but metro stop is very close if you prefer. We loved it!

Been there twice so far and it was perfectly wonderful both times

This hotel was a life saver from an internet booking which left us in Rome with no-where to stay. The Staff were calm, relaxed and very accommodating - all spoke English with just a hint of reserve. The fantastic location, at the top of a long gentle sloping street, ensured a multitude of restaurants on the way 'home' each night. The Underground station was at the bottom of the street, tickets bought from a newspaper kiosk BEFORE entering the station - it's the Italian way. Our extremely spacious room faced the back of the hotel so it was very quiet. Our view was just 30 feet from the ancient city wall, inhabited as lately as the 1960's we think, because we could make out radiators through the broken windows. Abandoned lemon trees still grow on the wall's terrace 4 storeys above the street. Do I have any complaints about the Grand Flora? Just one. The Italians are a nation of coffee drinkers - they simply DON'T DO tea. Tea from room service was always cold, and if we requested hot water in a flask, the water was so tainted with coffee, as to make the tea undrinkable. Did it taint our holiday? Not in the least.