Grand Hotel Rhodes, Rodos

Many of the restaurant staff don't have any sense of hospitality. I am sure that you would be shocked at their insulting behaviors if you would stay the hotel. I tell you that you can have a much better omer custtreatment in KFCs in Bronx In New York. From my perspective, there is no way to rate the hotel five star.

Rhodes is exceptional. This hotel, however, is horrible. Arogant staff, extremely uncomfortable beds, food was so so, a lot of noise coming into the room from the common areas. In short, badly managed. The only good aspect of this hotel is its location - it's a walking distance from both the old town and the new. Overall, recommend to go elsewhere.

the food in the resturant was disgusting cold to tepid the only saving grace was the chinese and italian at no extra cost

Dette hotellet har perfekt beliggenhet i Rhodos by og den beste av hotellene, men det er et dårlig firetjerners hotell som er dårlig på kundeservice. Spesielt en lite kundevennlig resepsjonsmanager ettersom han satt standarden. Har aldri hatt så mye problemer med et hotell og rom der det stadig oppsto feil. Prøvde å si i fra hver eneste dag i 4 dager angående en lekkasje på airkondisjonen, men de fikset den aldri selv om de lovte det. Ving ordnet så vi fikk et nytt rom, men t.o.m. de måtte krangle seg til det. T.o.m siste dagen måtte de gjøre ting vanskelig for oss. De gjør forskjell på folk på det hotellet. Slurvete og stygg oppussing over store deler av hotellet. Styr unna dette hotellet!!! Det er ikke verdt pengene...:(

Booked two weeks at the Grand via Thomas Cook for June 2008.Having then read the mixed reviews had some doubts. However we found the Hotel, friendly,efficient and clean.Breakfasts (buffet style) were great and the Chinese and Italian restaurants (no extra charge) were very good. Main dinner buffet style good but not special and wines from 15 euros a bit pricey for a cheap wine. Three pools v good .Bit cold at times but clean and no probs.Free loungers and umbrellas. Room a good size overlooking reception roof but sea views great from balcony.Plenty of wardrobe space and fridge useful.Close to Town centre with nice walks to Old Town. All in all good value for money and we would certainly go back.

We liked the room and the sea view. We found the staff nice apart from the restauarant staff. Why they put door staff on which made the queues worse instead of better. There was too much queuing for food,by the time you got back to your seat your meal was cold. We liked the location of the hotel as you could easily walk to Old Rhodes Town.The food quality let the rest of the hotel down. I would go back but only on a B&B basis.Unfortunately there does,nt seem to be any 4 or 5 star hotels within easy reach of the Old Town.

Grand Hotel, Rhodes, I've never been to a 5 star hotel before but I've been to some 4* and they were all much better than the Grand, meaning that the Grand is at best a 3* hotel. We arrived yesterday from a 7 day stay at this hotel and I'm thankful to be home at last! My bed at the hotel was terrible, there was some problem with the mattress, it was very hard and uneven. I asked them for a mattress change and they were very kind at the lobby, saying that was not a problem and they would do it. What they did was place a blanket between the mattress and the sheets. 7 sleepless nights!! The lobby is very promising but already in the corridors to our room I saw this was a place which needed some serious renewal. All the wooden parts were worn off, scratched and looking old. The refrigerator in the room stopped working twice during our stay, the TV set was a 14'' old thing with a very bad reception (sometimes only in black and white). In the wardrobe, one of the drawers was stained with moist and two others were stuck and wouldn't open. The bathtub was long enough but too narrow. They didn't change sheets everyday neither refill or replace the soup and shampoo (it's a good thing we brought some from home). Our room was with a view to the swimming pool and faced towards a very noisy street, so we had to sleep with the windows closed and the air-conditioning on. We paid for half board, and we thought that dinner was completely included; but we had to pay extra for our water every night. There were taps with cold water during breakfast time but they were covered at dinner time and you are not allowed to bring water with you so, had to pay 3 Euros for a bottle of water, when outside the same quantity cost 0.30 Euros. There is indeed a safe in the room but you have to pay 25 Euros for the key! The hotel "offers" a show twice a week and at the lobby we were told that it was for free, but in reality you are only allowed to watch it if you buy drinks (at the bar's exorbitant prices). The hotel offers NO recreation whatsoever, except for an old tennis court (only until 8 PM) and three swimming pools. A very cold one and 2 ice cold ones. There is a sauna (6 Euros) and a small gym (6 Euros). So if you are over 60 you may enjoy yourself. I am "only" 53 and too young for this hotel. And now the good things: the service is very good, the waiters and cleaning lady were very nice. Food at breakfast was good but didn't change during the whole week. The dinner buffet was excellent most of the days but the Chinese restaurant was a bad experience, so we were afraid to try the Italian. As you can understand, I didn't have a good time, so my holidays in Rhodes ware ruined. But people in Rhodes are nice to tourists and it is a beautiful place. I especially liked the owner of a souvenir shop located at the back street from the hotel (turn left as you leave the hotel, then left and left again) , the cheapest prices I found in Rhodes and a very beautiful collection of hand painted pictures. Kind regards to all Esther Rosenhek

We have staid in many 4/5 star hotels around the Mediterranean but this one is not a 5 star. I would rate it as 5 star in terms of building, location and facilities. In terms of service and particularly the hot, noisy, overcrowded, canteen like dining arrangements I would not rate it above 3 star. We had booked 2 weeks half board but the second week we ate out because we found the dining arrangement so poor. On arrival there was no room available and we were put into a 3 star hotel for the first night and when I complained the Accommodation Manager said that �in common with many hotel in around the Mediterranean they overbook and it was just unfortunate that we had no room� Our Son and Daughter arriving later in the week they would have been in the same position had I not had serious words with the hotel manager � not what I know as 5 star treatment so beware, you may arrive to find you have no room. If you are spending this sort of money I think you will be disappointed with this hotel

I liked the place where it is located, the rooms are big but the cleaning of the room was very poor. there was only one vase for washing tooth, sometimes there were no towel neither toillet paper in the room. No towel for the floor of the bathroom and the recepcionists are generally not nice and not helpful.

No way is this a 5 star, I would vote it a 4 star.
The hotel is very attractive, the rooms are very nice-though sharing a toothbrush glass is not my idea of 5 star Deluxe.
The food was so boring, apart from the starters and sweets, Pasta, LIver, Liver and more Liver.... sausage meat made to look like steak. and chicken wing casserole. we complained to our Rep.it did get better when we got chops and chicken pieces. We waited 10-15mins. for dinner/b/fast.
The capacity of the hotel was too large for the grounds, there were never enough sunbeds or parasols to go round, unless you were up with the lark and bagged one at 6.am, the other alternative was going on the nearby beach but you couldn't go swimming in there the best thing was walk for 5 mins to the northern point where the sea was much calmer!
The safety aspect was much to be desired. The back pool a lady broke her leg due to slippery surface. A toddler badly injured her spin due to slippery steps at the paddling pool. though maintenance men were there quickly to put tape on the steps, the front pool tiles were also extremely slippery.
The lift on the East wing ground floor outside , the floor had raised edges I saw several people falling over this.
The front desk reception staff, some were very surly. We booked in the Chinese at the hotel through reception, they could only find us a 9.pm although we booked 5 days in advance, when we got there, they did not have have our room No. down, when we complained and asked to see the seating plan, someone at reception had deleted our room No. and replaced us with another, we complained to the manager, he agreed it had been done but offered us no explanation. the main dining room closed at 9.30. so we did not enjoy our hurried meal that night. Our Rep Dan was brilliant, he got us a bottle of wine and booked us in for the next night.
Dan the Thomas Cook Rep was the best Rep. we have encountered. He couldn't have helped enough.
Not good value for money.