The Park Lane Hotel London, London

My recent stay at the Park Lane in London was far short of the standards reasonably expected of a 5 Star Hotel. Here's a short list of shortcomings: leftover food in the mini-bar from a previous guest, then not removed from the room and left all day after I took it out and left it on the top of the mini-bar with a note that it wasn't mine, and needed to be tossed out; dirty glasses not removed on two occasions; dirty cleaning rags (not towels) left in the bathroom; several different types of bugs and flies in the room and bathroom, which badly needed to be sprayed (and one of which bit me on the ear while I slept, causing minor swelling for a couple of days after I left); a tie stain not removed after it was sent to dry cleaning (which was easily removed by my routine cleaner upon my return); the failure to accomodate my request for a high speed internet connection, and the persistent loss of wireless antenna connections after a few minutes of service which caused me to lose my connection deposits on 9 occasions the first two days of my stay; the failure to accomodate my request for an early check-in which caused rescheduling of business meetings. As for the later, that was understandable as I was appropriately forewarned that my executive level room might not be available upon my early (10AM)check-in. However, I was promised the room by 11 AM, and didn't get checked in until 11:45 AM, further delaying meetings I had previously postponed an hour.

As you might imagine, I will not be returning to the Park Lane given my recent experience. At $4,400 for a 9 day stay, I expected more from a 5 Star property.