Thistle Marble Arch, London

If you want to be close to shopping and the downtown the hotel puts you right there. The room is adequate but very small. No coffee in the room. If getting exercise is important to you forget it though. The gym is tiny with one each of treadmill (which was broken), stationary bike, elliptical, rowing machine and multi-gym. Two people can't be on the elliptical and using the multi-gym at the same. They also wanted to charge me for late checkout.

Hotel is OK but nothing special. Convenient for the Old Quebec pub which specialises in older men looking for someone younger to pick up. If you want that the Thistle is your place. Breakfast is tired and unappetising. Service in the lounge cafe is THE worst I know of anywhere. It is convenient for Oxford Street shopping and for Hyde Park corner. Back rooms are quiet. Push for special rates..they do them.

I stayed in the hotel with my son for six nights. Location is excellent. Restaurant quality is reasonable. Room is not too bad; but less than expected relative to the rate. There was no hot water on one day; so we had to take a cold shower. The bath tub was half blocked. Cleanliness was less than average. The worst part of the hotel services is the reception. No smiles. No nice words. On the last day of my stay, I requested an extension for 1 hour free of charge. The receptionist refused to given even part of the hour with no apologies. He told me that I have to pay 20 pounds for each extra hour. It does not matter with you stay in the hotel one night or 10 nights, you have to pay 20 pounds for even part of the hour extended after 12:00 noon. The hotel was not crowded; otherwise stay should not be extended. But the fact that the receptionist was willing to extend the stay if 20 pounds are paid indicates the unfriendly nature of the hotel. Again, No smiles. No apologies.

South Africans BEWARE a phone call from this hotel to Johannesburg costs 9 pounds PER MINUTE ie approx R135 - a total RIP OFF as a phone call cost from Johannesburg to London costs R1.10 per minute

My fiance and I recently stayed at the Thistle Marble Arch and it was a fantastic experience. The staff were incredibly helpful- we could not have asked for better service.This is the second Thistle hotel I have stayed in while in London (Royal Horseguards being the other) and I have only the highest opinion of each. The room was squeaky clean and really beautiful! It was absolutely worth the money and I would definitely stay here again. The hotel itself is really elegant and just beautiful. p.s. Get the breakfast! It was one of the best English breakfasts I have had and my English fiance loved it as well.

Wonderful hotel at a great location. Lovely room and great service. Would highly recommend this hotel. They go out of their way to help you. Stayed 4 days and would have loved to stay longer.

i like where the hotel is located it is close to shopping centers and easy access to all kinds of transport. the room is neat and clean. the concierge staff were nice and so with the reception. the food served at breakfast was really good. one thing that i dislike was the toilet in our room. there's shortage of water. once you flush the first time you've got to wait for awhile for the tank to fill up. so we ended up asking for a pail or bucket so if no water in the tank we can flush it by pouring water into the toilet bowl. you can hear noise from the hallway at night and sometimes it woke me up.

right from the start,the staff at this hotel went out of their way to make our stay a perfect vacation!! the room we had on the third floor was great. it was very clean and i liked the way it was laid out. we had the our breakfast included in our room rate and it was excellent!!! they have a nice bar where we ended most of our days and it was most enjoyable. we would stay here again. if you like to shop,oxford street is the place for you and if you want to be close then the Thistle Marble Arch Hotel is for you!! Visitors from Maryland November 2007

This hotel is an excellent place to stay especially if you are a tourist in London. Although it is very pricy, it is totally worth staying in. The location is very good, shopping is around the corner, all types of foods are available a couple streets down, and everything is walking-distance. The hotel is itself very clean, and the staff is friendly. There is no internet therefore you have to pay a couple of pounds for that, but who needs internet while vacationing anyways! Definitely a place to revisit.

The location of the Hotel was convient. It was only a block or so to the tunnell, but the location was not enough to make me stay there again. The facility is beautiful, but lacking any European charm. It could have been in England or Chicago, New York or Los Angeles. You do not leave the hustle and bustle of the Oxford street when entering the hotel. There is always a long line for help at the front desk. There concierge was the only during my Europe visit that did not speak English well. There was often no one at the desk, and the service was quite poor. The lines for the front desk were riddled with problems each time I was waiting for service. Many were complaining of the accomodation not fitting what there reservations had indicated. The room was not ready when we arrived, hours later when we received our rooms they never brought our luggage up to us. I eventually went and retrieved them myself from a large luggage room that seemed very disorganized. Several men watched as I struggled to reach the luggage on a top shelf. They did offer to carry it up to my room after I had collected them all myself--I declined. They do not have open access to a computer. They did allow me to use the computer in the executive room, but only after I complained that this was the only hotel in all of Europe that did not provide the service. They first said I would have to pay an exorbant price to use the service. They relented when I continued to complain. This is the only hotel out 7 that I stayed in during this trip that I had any problems with. If you like a tourist hotel that has only business feeling to it, than you might enjoy this facility. It is beautifully decorated. Our two rooms were both beautiful and the bathrooms were large and lovely. Air-conditioning could hide a multitude of these sins if you are visiting during the hot season. The beds were not very comfortable, but the breakfast choices were many and served in an impeccable manner. If you are wanting to enjoy the famous politeness of the English I suggest you stay somewhere where more of the employees are actually native Brits. I don't think I met any at front desk and only one at the concierge that spoke English as their first language. Overall, it was disappointing. I would prefer a more authentic experience.