Poor management
By A Yahoo! Contributor, 5/28/07
Too many service failures and very disingenuous apologies from receptionist.
� Misled on car parking facilities when checked by phone before booking.
� Broadband connection utterly useless - wasted 2 hours and about �15 on trying to get connection using their service provider (Orange).
� Totally ignored in restaurant for about 15 minutes, so we left and went elsewhere.
� No customer complaints facility on Ibis website - hence this review.
� Postcard left on pillow in room inviting nominations for 'excellent service'.
Generally I have found Ibis hotels in mainland Europe to be reliable, if a little on the expensive side now. My experience at Stevenage was uttely abysmal and with little opportunity to seek redress from Ibis, it has damaged their brand in my eyes.