Ibis Stevenage Centre, Stevenage

Too many service failures and very disingenuous apologies from receptionist. � Misled on car parking facilities when checked by phone before booking. � Broadband connection utterly useless - wasted 2 hours and about �15 on trying to get connection using their service provider (Orange). � Totally ignored in restaurant for about 15 minutes, so we left and went elsewhere. � No customer complaints facility on Ibis website - hence this review. � Postcard left on pillow in room inviting nominations for 'excellent service'. Generally I have found Ibis hotels in mainland Europe to be reliable, if a little on the expensive side now. My experience at Stevenage was uttely abysmal and with little opportunity to seek redress from Ibis, it has damaged their brand in my eyes.