BEST WESTERN Shaftesbury Paddington Court London, London

An appalling experience, booked a month ago, but could not accommodate when we arrived. Took 3 hours to sort, witness several complaints as people checked in. My room was so small, carpet was damp, and could of been cleaner. the staff were indifferent, one serving off milk, but didnt bother to change it. breakfast room was a pokey cellar, food was nice, but service was choas. overall very poor service, inadequate room, poor value for money 4 star??dont thinks so.

We booked a club room for 9 nights and paid an extra 20 GBPs per night to have some extra space in our room and benefit from the complimentary offerings that were promised to be provided to club room guests on their website. The complimentary offerings in the club room such as the fruit basket, biscuits, tea/coffee etc. have never been refreshed (although we specifically asked for it), there are three-four stale pieces of cake in the club lounge and the fruits seemed like they have been there for at least a week. The "continental" breakfast could not be any disappointing! It is poor in variety as well as quality. We are also disappointed to see the club room is quite small in comparison to the extra amount paid for the extra space. If the one we stayed in is one of their large rooms I cannot imagine the standard room! Besides we had 7 pieces of luggage since we were moving overseas and let alone someone helping us with carrying the luggage, nobody even held the door while we were struggling to carry those bags inside the hotel. The staff is not helpful at all, definitely not recommended.

This hotel has everything you would expect of a London 4-start hotel except ... space! The rooms are minute. We paid for a 'Superior Double' which was so small my wife and I had had to take turns standing in the bathrood whilst the other got dressed. No room for suitcases - they went into the bathroom as well. The wardrobe door only opened 20 cm as the bedside table was in the way. Lying in bed my feet touched the far wall (I'm 6ft 2" so not exactly huge). Otherwise the staff are excellent, the place is very clean, the breakfast superb and very handy for Paddington station/Heathrow etc. I guess its OK for a 1-nighter but otherwise avoid unless you are an anorexic midget.

The Paddington Court Suites part of this property are well equipped but very, very small rooms. The bathrooms in the two rooms we occupied on June 26-28th were also in terrible condition as approximately 20% of the floor tiles were either severly cracked or simply not there. Shower was also impossibly small (literally could not turn around). Bedroom/living area is OK - but small. Nice new refrigerator, microwave and coffemaker. But bathroom and cramped quarters made it a very unpleasant experience. Dave

There were cats flying on my head. There were dogs biting my legs. There were rats running down my shirt. What a great experience! Now I go there all the time. It is a great place to be attacked by all types of animals.

I was really disappointed with our room at this hotel where we stayed for one night in April 2007. Sadly it bore no resemblance to the attractive photos on the web site. The room could not have been smaller-the double bed was not even the standard 4ft 6 and the springs were gone with the proverbial trough in the middle. The bed was pushed against one wall- and there was still only just room to walk down the other side and a similar small amount of space at the end of the bed before the window wall. The air conditioning was noisy and the noise from other guests just letting their doors close on the spring very intrusive. What was particularly disppointing was the cost of this at 224 pounds for one night without breakfast. We will certainly not be returning despite the virtue of its undoubted convenience to Paddington.

Our company was sending 3 staff members and two special guests to an evening function and booked for 5 people on the internet several weeks before. On arrival at 5.30pm we were informed that we were to be transferred to another hotel around the corner because our rooms had faulty air conditioning!1 which probably meant double booked. However before we were transferred the money was taken from the credit card for our stay. When we arrived at the alternative hotel they were not expecting us and it was awful. Our two special customers were very understanding but we as a company were embarrased. The alternative hotel was only three star but we had no choice at such a late hour. We will NEVER use Best Western ever again.

I used this hotel to break my journey to the West Country after a daytime flight from New York. Location was great, hotel was pleasant, room was small but comfortable and clean, and staff friendly and helpful. There is a very nice lounge and the decor was attractive. Flowers greeted me outside and in, even though it was the end of December. All in all it worked very well for me and would definitely use it again.

Our family went to London on a weekend trip. Since this is not my first visit to London, I am aware that hotel rooms in general are small here. But in this room sized for 3 single beds, would normaly be only for 1 bed (maybe a double). Going there became a problem to us cause the airliner had overbooked (as usually). Not the hotels problem of cource, but we called in and explained that the first night we would not be checked in, but we informed that we would arrive approx 8 in the morning the day after. Even though we had to pay for the room, no room were ready for us, we had to wait until 11:30, which I find to be bad service. We did not get any compensation at all. The hotell bar.... don't bother. You have to use more energy to get a beer there, than it will take you to walk downtown. The staff were not particularly service oriented. And they have no understanding for forreigners not having english as their primary language (which may be a bit sympthomatic for London in total). Breakfast was not included with our rate, fair enough. However, we tried it one day, and it did not justify the price at all. And dont forget your identification papers if you want food, they don't believe you if you tell your name and room number. The hotell were clean and well located only a few minutes walf from Paddington station, which handles both the tube and Heatrow express train.

The hotel was consisted of two separate buildings connected by a V-Shape Staircase. When we first arrived to the hotel, we were assigned to a room at the back building, so that meant we have to carry our lugguage up and down the V-Shape Staircase to the room. We asked for two twin bed rooms on our reservation, but we were given a one double-bed room. So, we went to the reception desk and asked for a change of room, and we were assigned to a basement room with twin beds. That room was right under the kitchen or major bathroom, and the ceiling was leaking (dirty) water. The beds were wet. So, we needed to carry our luggage and changed room again. We went back to the first room assigned through the V-Shape Staircase and our energy was drained off. Within the first two hours arriving in that hotel, we were so disappointed, and I believed that hotel is overated. I definitely will not rent that hotel again!!