Conrad San Juan Condado Plaza, Santurce

This property is large and the staff seems overwhelmed with trying to maintain a level of custormer service. Front desk was fairly nice, but after waiting for 2.5 hrs for our room, we were told over 300 guests had checked out that day and they were doing their best for the 'guaranteed' 4pm check in. That's not my problem and certainly not a welcoming start to my vacation. We had a very nice ocean view with our Hilton Honors, but that mattered little after the first night be awakened every hour with late nighters getting off the elevator 10 feet from our door! Conceirge was inadequate and clearly did not want you leaving the premise to dine elsewhere. Bar in the lobby was fun and inviting. Pools were fine, but crowded. "Beach" was not what I had in mind for my little getaway to paradise...it was a tiny public beach next to the highway! Taxis are untrustworthy - be sure to an agreed fee upfront or you will be taken for a ride!! Bus was great, clean, cheap at 75 cents but didn't appear to be on a set schedule - we waited an hour for go to Isla Verde (a beautiful must see beach 10 minutes away.) After seeing the resorts at that beach, we were sorry we stayed in Condado. Many dilapidated buildings surrounding the Conrad that took away from your island experience. We liked dining at Casa Lola, Perruvian and Ropa Vieja and our free mojito at Denny's was a plus! Bottom line, I would not return to this location.

I have been staying at the Condado Plaza/Conrad whatever you want to call it for 30 years - EVERY year. My stay is typically 2-3 weeks, and always book ON the ocean side. *(just my preference) These websites that allow any jerk or miserable person to whine or complain about anything is silly. you cant believe ANYTHING you read (yes, even MY posting) that being said...do you really care what some anonymous post says? Like traveling anywhere, the BEST reference is NOT the internet = ask someone you know who's been there. My 30 years at the Conrad have been the most enjoyable retreat of any vacation I take. Same goes for the restaurants - why would you ask the opinion of someone who typically "dines" at McDonalds, or Chili's to critique a 5 star dining experience? I could go on and on...(but who really cares?) Enjoy Puerto Rico ! :)

Just returned from a week in San Juan, we had a great time. If you want to be in Condado the location is fantastic and the view from our Ocean Vista room was spectacular. Nice balcony and the bathroom was beautiful. Quick cab ride to Old SJ ($14 though each way) or bus stop right outside, and there are good restaurants within walking distance. The only complaint is the noise at night, it's not rowdy, but we were woken up several times by guests in the hallway. Not much you can do. The lobby, restaurants, lounge, and pool are all great. Slightly expensive but it's worth it to be able to drink a beer while standing in the pool. Nice casino even though I lost, friendly dealers.

well i like the view from my room when we reserved the room we where to stayn in a king size room and we got the room with two beds and left us in the lobby until room was ready that was 6 hour wait and was very mad with the whole thing

The rooms were very spacious and comfortable. Our room had a balcony too. The lobby, elevator area, and rooms were nicely decorated and modern. The pool, outdoor area and nearby beach was very relaxing. The bus down to Old San Juan stops directly in front of the hotel providing cheap and quick transportation for a day of shopping and site-seeing. I would definitely stay at this hotel the next time I am in San Juan.

Excellent rooms recently remodeled, courteous service and the pools and beach area are phenomenal with live music or dj. More than I expected. They should have more live music on friday and saturday nights so we can spend at the hotel without leaving the area.

We must say we had a great time ,great hotel would not stay anywhere else.The staff was very attentive and friendly,the pics you see on line are exactly what you get.Safe,close to everything,pools were always very clean ,we cannot wait to go back.The price was worth every penny,yes I do recommend the Conrad Hotel to everyone who will be traveling to the best San Juan Puerto Rico.

We stayed here 6 days in March 2009. The hotel is split into two structures on opposite sides of Ashford Avenue. There is a covered walkway that crosses Ashford one floor up. The main part of the hotel (where most of the pools, check in, and restaurants are) is in the structure on the ocean side of Ashford. The structure on the Lagoon side has one restaurant, tennis courts, and one restaurant (Varitas). We stayed on the lagoon side, which I believe is less expensive. Easy enough to get to the main hotel though, with the walkway you needn't even go outside. The pool scene was very nice. Two nice sized pools at the main hotel, one was 6 foot deep all the way around, and the other seemed to be at most 3-4 feet. The shallower pool had a swim up bar. Prices are high, for example I remember beers being about $5 and mixed drinks $10. $11 for a hot dog, $15 for a hamburger, etc (as best I can remember). However, they didn't have any qualms about us bringing water and sandwiches purchased elsewhere (though I didn't attempt to bring in beer). You get free towels, which were nice and big. The pools are right next to a beach, which is public. All beaches in PR are public, but at this one it's more obvious because it's very small and in a public area, so there's quite a few people in a small area. It faces other hotels across the small lagoon, and is next to a bridge with lots of traffic. If you're looking for a great beach scene, this isn't it. But it's ok. The room was nice, but basic. The door to the bathroom was odd, how do I describe it? It's a sliding door, that when open is along the wall, and slides over in front of the entrance to the bathroom. It doesn't block sound whatsoever, so anything you do in the bathroom is audible in the room. Not a problem since I've been married for some time, but if you're in a newer relationship and are a little squeemish about things, it could be awkward. We only stayed at one restaurant, Varitas, and it was our most forgetable meal of our vacation. It wasn't horrible, and the service was great, but the food was very average, and expensive. I recommend venturing out for your meals. That brings up my biggest issue with the hotel, location. It's got a beatiful view of the beach, but is not all that near anything. It's on the end of a peninsula of sorts, so there's only two ways away from the hotel. Across a bridge, which is not pedestrian friendly and only accesses a highway anyway, and the other direction is, immediately, an abandoned hotel. The hotel seems unsalvagable based on it's condition, it's basically a concrete shell, about 10 stories high, with all doors/windows removed, and graffiti all over it. It looks like something you'd see in Beirut. There are just a few restaurants that would be in what I would consider to be walking distance. So, if you stay here, recommend having a car, especially noting cabs are somewhat expensive.

this hotel was great we have been 3 times for baseball its amazing. love the service Its alot for kids to do there espically. the bar in the pool waterlide an the ocean right outside.

This hotel is exactly like the pictures. When we visited the front desk wasn't vey friendly, but evryone else in the hotel was. This hotel has a nice location, it is right on a the strip with many other hotels,shops,and restauraunts.