Avalon Excalibur Acapulco, Fracc Magallanes

FAMILY OF FOUR LOVED THE HOTEL !!!! THE ROOMS ARE IN NEED OF MAKE OVERS, BUT NOT BAD! THE ONLY TIME WE WAS THERE WAS TO SHOWER AND SLEEP ANY WAY! THE ROOMS HAVE CABLE SO WE WATCH TV IN ENGLISH AS WELL. THE STAFF WAS NICE, AND THE WAITERS BROUGHT YOU YOUR DRINKS RIGHT TO THE POOL OR BEACH. THE FOOD WAS FRESH AND HOT. THE KIDS ALSO LOVED THE SNCK BAR. HOT DOGS, FRENCH FRIES AND MORE! SECURITY WAS GREAT, I DID NOT FEEL THE NEED TO WATCH MY KIDS EVERY MOVE. WE HAD A GOOD TIME AND THE KIDS DID NOT WANT TO GO! OVER ALL THE HOTEL WAS CLEAN, ROOMS NEED A MAKE OVER STAFF WAS NICE . AND I WOULD GO BACK HERE AGAIN!

My friends and I have travelled around the world and this was by far the worst vacation ever! We could not wait to go home!! The hotel had no accomodations, it was dirty, it had broken down elevators, warm beverages, no ice, etc. The beach and sidewalk vendors made every minute of our trip a frustrating nightmare! It's incredible that this hotel is still in operation.

This HOTEL is not at all 3 Star. DO NOT take"All Inclusive" as the food quality & choices are VERY VERY limited. If you have a car, you are definitely looking for PROBLEMS!!! THERE ARE MANDATORY CHARGES FOR VALET PARKING WITH "INEXPERIENCED DRIVERS" WHO CAN DAMAGE YOUR CAR. HOTEL MANAGEMENT DOESN'T EVEN CARE. OUR RENTAL CAR WAS TAKEN BY VALET PARKING & WHEN WE GOT IT BACK IT WAS BADLY DAMAGED.REPORTING WITH FRONT DESK WAS OF NO USE. WE WERE TOLD IT IS NOT THEIR RESPONSIBILITY. We waited 3 hrs for any manager or superviser to come check the damage. After many requests to see the manager or superviser we WERE NOT ABLE TO see any Management personnel come out to check the problem or do any thing at all. We kept on requesting to see the manager! finally, we were told he comes only after 11:00 PM!!. we left masages to talk to some body but no one ever came out to talk to us. ELEVATORS donot work properly at all. Please do not let young children alone as elevators gets stuck very often. Bathroom has dangerous light fixtures, my son got very bad Electic shock when he accidently touched light fixture near sink mirror on the side. REPORTING OF ANY THING OF THAT SORT IS HEARD WITH A HELPLESS SHRUG. We had to pay for the damages of our rental car as the front desk said sorry but not we will not do anything, go do what ever you want to. WE HAVE TRAVELLED FOR AT LEAST 25 YEARS, 3-4 TIMES A YEAR. THIS IS MY ONLY BAD EXPIERIENCE. VERY VERY IRRERESPOSIBLE & SHAMELESS STAFF!!!!

The people of Acapulco are great. The weather was fantastic. ALL-INCUSIVE is defanitly the way to go!!! Beer, food & pina colada, snacks and more!! All paid in advance, no worries!

We got a great internet deal where we stay for 3 nights and the 4 was free! So we opted for the ocean view which was $15 a night more, but WOW! The view we got was BEAUTIFUL! If I got the internet deal again, I would probably come back here again :) Otherwise it isnt worth $80 a night for me What I Loved: *Location was great! Not deep in the downtown but within walking distance of the majore stores. *Everyone was really nice and helpful *Nice to be able to lay on the beach under the palmleave umbrellas What I didnt Like: *Drinks and food were REALLY overpriced. The food wasnt that great either, better to eat at a different restaurant *Pool was tiny and aways packed *Ocean was dirty with lots of trash floating around since the hotel is right next to a stream run off *The rooms had paper thin walls!! I didnt sleep well because I could hear everything that was going on in the next room and in the hall way