Stay away
I stayed here several years ago & was pleased with the accomedations and loved the view. In January 2008 I booked a room overlooking Govenors Park for a week in August to enjoy the 400th Anniversery fete. I booked early because I knew that the city would be crowded and I specifically wanted a room with the view that this hotel had.
Over the 8 months between booking & arrival, I contacted them several times about adding a day to my stay.
I always noted that I wanted/reserved a room overlooking the park. They responded that I had a room overlooking the park.
When I arrived- they told me there was an "error" and my room actually was a small, cramped, noisy room with a view of the parking lot.
I was furious. The desk staff did nothing - NOTHING- to correct the situation- saying they already had the other rooms filled. The one desk clerk was outright rude and arrogant. The other was one of the ones I had corresponded with- I showed her the copies of her emails- all stating my room was reserved & it had a park view.
Her answer was oh, well.
The room I was stuck with because the city was filled and there were no easily found empty rooms was horrible. Too much furniture- none of it useful, noisy, unpleasant. The manager said there was nothing they could do because "the rooms were full".
During the night they turned off the ice machine "because it was too noisy" and left guests with no ice to use for drinks, etc.Room temperature soda or water during August is not all that tasty. What kind of modern hotel doesn't offer ice 24/7?
Out of an almost $1000 hotel bill- which would have been worth it IF I'd had the view but NOT the room I ended up with- they refunded me a mere $80 that only paid for repairs to my car when it was vandalized in their parking lot.
This is my personal subjective review of Hotel Belleview- do not waste your money. Do not count of getting what you reserve. Stay somewhere else.
This was the worst customer service and worst accomendation I have ever experienced in 40 years of traveling.
I will visit Quebec again- it is a magnificent, fascinating city. Generally the people are warm, friendly and tolerant of the non-French speaking visitors.
That doesn't describe the desk staff at this hotel. I will never stay nor recommend to anyone to stay at this hotel under any circumstances.