The Westin Harbour Castle Toronto, Toronto

The rooms are very average. The beds were very nice. The shower was small and there were cig butts on the terrace floor. Very expensive. The staff although nice were cold and mechanical. Mini bar fridge was frozen and leaking. Front desk said thet would snnd a new fridge up to the room, but never did. Overall very average over priced but nice view.

Price value of romm and rest in hotel. Windows were dirty and price is way to high.

we really enjoyed the views that toronto had to offer and also the location of the hotel and the maps and directions were good we never got lost at all.

Not only was the location excellent, within walking distance from the train station, hockey arena, lakefront, and shopping, but the staff treated us as part of their family, many stopping and talking with us just to talk! I'm no wealthy traveler, but I sure felt special there. Great views of the city and lake, too!

The Westin Harbour Castle was definitely an upscale hotel in the downtown Toronto area. It's nestled right in the center of the Financial District and great harbor front. Overall, the hotel was luxurious with an immense lobby and great atmosphere. As soon as you walk in your delighted with live piano music played by a pianist and the lobby is so inviting with its great and comfy living room type furniture. The lounge located in the lobby is great because you can enjoy a nice cocktail all while people watching since it's in the open. Surprisingly all people in the hotel and the Toronto area altogether are genuinely friendly and very helpful. Coming from the States you don't find this too often. The hotel is so spacious and you'd be amazed by its overall decor, speedy elevators, amazing restaurants and the waterfront views!! The bad side though is that you MUST make sure that the airconditioning is in working order because the entire 33rd floor was incredibly hot! This was very much a down side since it felt nicer outside and the weather this Memorial Day holiday weekend was in the upper 70's!!! Although you'll get someone to try and fix the problem or get changed to a different room beware of this problem. The best part about this hotel is the BED!!! You are in absolute HEAVEN as you lie in the sheets and the bed is just so comfy!!! I've never had such a great sleeping experience as I did at this hotel and another plus is that they offer their bedding for sale with a convenient catalog found right inthe room. Overall, I'd rate this hotel as an 8!!!

GOOD LOCATION,GOOD FOOD AND GREAT CONVENTION CENTER. THE SERVICE WAS VERY GOOD THE ROOM WAS SPACIOUS AND GREAT VIEW

My sister and I found this great hotel and had no idea that it would have been such a jewel. The rooms are large and the funishings are classy. The best surprise was the comfort and quality of the bed and the pillows. We felt that we were certainly in a first class hotel without paying first class price. The service is friendly and agents will go out of their way to help. For those who want to take a boat trip, this hotel is literally steps away from the dock. If you want to tour Toronto, it is across the street from a metro train station. If you do not want to valet park, affordable and safe parking is one block from the hotel. They also offer great packages and transportation to museums, shows, and many fine Opera. I highly recommend this jewel especially after having the experience of another "top line" hotel that we were not as please with.

Nice view of Lake Ontario, within walking distance to the financial district of Toronto and the Air Canada center. Great selection of restaurant on premises. Hotel is well maintained and professionally decorated for the business or leisure trip. The rooms have high speed internet, are clean and have comfortable beds. The staff is polite, firendly and courteous.

The staff seemed to me to be pleasant and helpful. I had specifically booked a room in the hotel's south tower to take better advantage of an $25/night upgrade to a lake view and received a low-floor room in the north tower instead. The room itself was rather underwhelming, surely clean but with an odd configuration that wasn't ergonomic at all. Plus, my room was tucked into a corner and only accessible by a short hallway maze. Challenging for sure to negotiate your way around the housekeeping carts, even more so with luggage when they're insisting on servicing the room for the day before you've checked out. The bathroom was nice enough, but everywhere there was something to pay for... coffee, bottled water and $15 sundry kit. I guess I shouldn't complain too much... I caught a deeply discounted rate. If I had paid the per-night price typically charged, it wouldn't have been much of a value. The physical location of the hotel itself is handy if you're looking to immerse yourself in Harbourfront or the Toronto Islands, or attend an event at Air Canada Centre... not so much for the rest of the city. The streetcars from Union Station stop underground across the street; otherwise, it's at least a ten-minute walk through a grungy underpass beneath the Gardiner Expressway to Union. I found pedestrian access to the hotel to be rather inconvienient... the west portion of the lobby handiest to the north tower is directly accessible, but only via several sets of stairs and doors that aren't easily manageable with luggage. When those doors are locked at about 6pm, one must walk up a steeply inclined driveway which is, of course, meant for cars and doesn't offer much in the way of a sidewalk. Overall, not a bad place to stay... but when I return to Toronto, I'll stay elsewhere.

We loved this hotel! Rooms are nice, food great, very clean and panorama of the lake is wonderful. Location is FAIR, fut you can deal with it. We did not like valet parking, took way too long to get our car. I hope if they drop prices on some rooms, we will comeback soon...