Prince of Wales, Niagara-on-The-Lake

I don't know what another reviewer means by no elevator, there certainly is one. My friends and I had a girls weekend away here and thoroughly were impressed. We arrived very early (anxious I guess) and they actually let us check into our room at 10:30 am when our check in time was 3pm! We used the spa facilities which were lovely and peaceful, the staff there were great. Our dinner waiter was wonderful, explaining all the dishes on the menu for us, and was very attentive. We even were brought some complimentary taste sensations from the kitchen throughout our meal. We closed the restaurant, and when we realized we were the last ones left and apologized for keeping them late, the waiter insisted we stay as long as we like and stayed and had a lovely chat with us. The room was lovely, and the turn down service was a nice surprise, they gave us roses for each of us instead of one for each bed. Beds are amazingly comfortable - they actually sell the pillow tops that make them so comfy. Thank you for a wonderful stay, and would recommend this hotel fully.

1. Upon realizing we were on the 2nd floor, I asked if there was an elevator for my elderly mother. I was told there was no elevator but only "a few little stairs." In fact, there were several full flights of stairs as we needed to go through several outer buildings to get to our room. My mother could hardly walk by the time we reached our room. She had wanted to use the hot tub to help her knees, but there were too many stairs to go up and down to get to it, so it was impossible for her to use the highly anticipated hot tub. 2. The air conditioning unit did not work correctly. The room was 58 degrees when we entered. I followed the directions exactly in the desk book, but when I tried to adjust the temperature, it kept increasing and, although I set it for 72, it was over 80 degrees all night. Neither of us got much sleep. In fact, we were exhausted at 6:00 A.M., when we usually rise. We slept in later and missed the swim that my mother had wanted to try, but because her sleep was so poor, her muscles could not brave the stairs (see #1). 3. The refrigerator door was actually off its hinges. Obviously, it did not work. 4. We arrived at the restaurant at 10:10 for breakfast (late because of the problem in #2 of this list). We told the hostess that we needed to be finished by 10:45, so we would have time to get out bags from our room to check out by 11:00. We were told that they could not serve us in that amount of time even though there were only a few people in the restaurant. My elderly (aching) mother and I walked down the street over two blocks, had breakfast at a local restaurant in the town, and walked back to our room by 10:45. 5. When we got back to our room to freshen up before our long trip home, the maid had moved all of our things out of the bathroom and had displaced all of our belongings around the room as she had begun to strip the room. I told her that we were not checked out yet. She said that that room number was circled for her to begin cleaning. I was told that all the managers were in a meeting when I was checking out. I was never reimbursed or even contacted for an apology from any of the managers. My mother suffered from all the stairs. Had I known there were that many stairs, I never would have kept that room, but we were told there were "just a few little stairs," so my mom said it would be fine. In fact, we went up, then down, then up full flights of stairs with landings. That really hurt her so that her knees hurt her the whole trip. We later learned that we could have walked outside the main building and around the front and down quite a walk, so that we would have only had to go up one flight of stairs, which would have been bad, but it would have been better than getting stuck with all those flights of stairs. What was that woman thinking? Inconsiderate and unhelpful!! This was supposed to be a "special event" for us, but the Prince of Wales hotel made it a nightmare.

The Prince of Wales is a beautiful, victorian-esque hotel right on the main strip in Niagara on the Lake. It makes you feel like you're in England, especially with the "high tea" served every afternoon in the "drawing room". We were in a standard room which was fine although seemed small for the $440 room price, but that seems to be the going rate in the area. The one thing that I was really disappointed with was the concierge, or lack there-of. We actually phoned the hotel in advance to get some help from the concierge to arrange a tour and did not receive a call back. Plus, he/she was never at their desk to help out guests. This is unacceptable for a hotel at this price in a tourist area.

MY HUSBAND AND I HAVE BEEN REPEAT CUSTOMERS FOR THE PAST 5 YEARS ON OUR ANNIVERSARY. IT'S A GREAT PLACE TO VISIT FOR A LONG WEEK-END GETAWAY. IT HAS GOOD FOOD, A SPA, AND WONDERFUL SERVICE. WE HIGHLY RECOMMEND IT!

My husband and I had the pleasure of a memmorable, relaxing stay at The Prince of Wales Hotel during our honeymoon in Niagara on the Lake. Being avid travelors for many years, we have stayed at a variety of hotels and yet we both claim our Prince of Wales stay the top of the list.

The Prince of Wales is perfectly lovely! Yes, it is a little pricey, but your paying for an experience....and what an experience. It rests in the gorgous little town of Niagra on the Lake. It's breath taking! I loved the shops and they weren't any more expensive than your typical USA tourist destination, as a matter of fact I thought that the prices in Canada were pretty reasonable for what we recieved. The rooms are beautiful and you want to be sure and enjoy high tea there in the afternoon! It's sits between Hamilton, ON and Niagra Falls,ON. You'll find great things to do or see in both places. My husband and I had a great time and will definitely "be back".