Beautiful hotel, but needs to work on its service
By Fiona, 10/30/08
The Prince of Wales is a beautiful, victorian-esque hotel right on the main strip in Niagara on the Lake. It makes you feel like you're in England, especially with the "high tea" served every afternoon in the "drawing room". We were in a standard room which was fine although seemed small for the $440 room price, but that seems to be the going rate in the area. The one thing that I was really disappointed with was the concierge, or lack there-of. We actually phoned the hotel in advance to get some help from the concierge to arrange a tour and did not receive a call back. Plus, he/she was never at their desk to help out guests. This is unacceptable for a hotel at this price in a tourist area.