Very disappointed!
By A Yahoo! Contributor, 07/28/08
I had a family reunion in Maine so we left our luggage in the room before leaving and noticed a strong smell immediately when we entered. We were hoping it would be better when we arrived, but when we came back, it hadn't. The sheets felt humid and we even found 3 big black bugs in the room. My daughter used the toilet for "number one" and it overflowed. My husband walked in the mess to turn off the water shutter. Thank God he was there, because I wouldn't have known where to do that and the mess would have been much worst! Unfortunately, it had already spilled right to the room's carpet...
I ran to the front desk and rang the outside bell (it was close to 12h30 a.m.), but no one answered. I came back to the room to call front desk and the gentleman who answered was not impressed. When I asked for a plunger and a mop, he said he would get up. He was in the room five minutes later with a large hamper of clean towels. He didn't talk to us nor did he even look at us. My husband told him he turned the water shut off, but he didn't thank him for that either. He wiped the mess with his towels and used the plunger in the toilet. Nothing was cleaned, only wiped. Since the smell was still nasty, I asked him as he was on the way out if it was possible to get another room. When he said it wasn't possible, I asked if it was too late to get reimbursed. (I was ready to drive all the way home or to two nearby hotels to a clean room.) He declined and also refused to give us a rebate on the fee ( 99.00$ + tax) saying that "these things happen". Yes they do, but if I had been home, I certainly would have cleaned the floors with a cleaner to freshen up the place. My sister also had a room on the first floor and had the same smell in her room.
We all slept with our clothes on and were happy to go home the next day.