Sandman Hotel Vancouver City Centre, Vancouver

I'm from Seattle and was there for 1 night for U2 concert. After reading some reviews posted here, some of which included bedbugs, I almost canceled and stayed somewhere else. I'm glad I didn't. Great value. Great Location, could walk to BC Place stadium in 5 minutes. Room was clean and comfortable, albeit a bit small. Shower was wonderful, big showerhead and good water pressure, which is key for me. Two good restaurants on premises. No bedbugs! Staff was pretty friendly. Was able to check in two hours early. Some negatives were it is a little rundown, the whole place could use some sprucing up, nothing major though. Elevators were slow and small. Remote control didn't work...but did have a really nice flat panel tv in my room. But the thing that bothered me the most was that they charge $13 a night to park in their garage. If you're alerady paying for a room you should at least get to park for free. I dunno if this is a Vancouver thing, but I've never been charged for parking at a hotel before. Overall a very nice and convienient place to stay...I would definately stay there again. And Vancouver is such a beautiful city!

Sandman Hotel - Penticton, B.C. I booked a room with a queen bed and a single bed and paid good price for it a few months before our trip. When we checked in, we were told that all the rooms with a queen and a single bed had been gone. I asked them why they approved my online booking then, they said nothing. we were made to stay in a room with two double beds. Luckily, it was just one night. Avoid, avoid, and again avoid this hotel.

The only thing nice, was the staff willing to reverse a parking ticket we got and let us check in an hour before usual. Otherwise, the room was horribly small and the elevators (only two of them) fit only four people each (two people, if you have luggage). The chair in the room was broken when we sat in it and to get to the pool/spa, you have to walk through the staff halls (unpainted, and with dirty carpets). Not exactly appealing when you want to go and relax. The place was expensive and didn’t even have an ice box for us to put our leftovers for when we went out to eat. I was looking forward to staying at the Sandman, but just ended up being disappointed.

I was going to meet clients for dinner and eat at the Moxies Restaurant. I had to wait for the hostess to adjust her hair before being greeted. Asked to sit at the bar, but wasn't given or offered a food menu. Bartender didn't acknowledge my presence for five minutes and was chating with the manager at the bar. Manager and staff were having a chin wag about the party the night before. Since I noticed only three tables at 6:30pm,I decided that this was not the place to meet a business clients. I decided to leave, but had to leave my money and go after waiting for ten minutes to pay my bill. No acknowledgement of my leaving.

Everything about the hotel is average. I was lied to about availability, the rooms are aging, the staff is about as personable as robots, elevators are slow, and I was charged with a variety of hidden taxes and fees. Location is great, but not enough to overcome other shortcomings. I made a reservation two months in advance and was told only the more expensive queen bed rooms were available; however, as I was checking in there was a walk-up patron whom was told by the staff that there was plenty of open double bed rooms available for him to occupy. The staff were not rude but did not go out of their way to be friendly. Lastly, there were over $60 in hidden taxes and fees that were without substance. Overall, I would not stay at the Sandman Hotel again. While this hotel might be reasonable for some, I found the cons outweighed the pros.

We stayed at the Sandman as part of a Cosmos tour. The rooms were tiny, with many deficiencies (broken toilet seat, mould in bathroom, tv remote that did not work, vibrations from the elevator which was right beside the room, and a room that should have been a broom closet rather than a hotel room. To go to the bathroom, we had to back into it, and sit down to close the bathroom door - that is how small it is! Absolutely awful!! The only thing this hotel has going for it is the location, which is close to Gastown, Chinatown, BC Place, GM Place and shopping.

This is my first visit to the sandman hotels, and it was wonderful! I booked from Manitoba, and my reason for being there was because my daughter who lives 2 hours away from Vancouver was getting radiation for breast cancer...and she wouldn't have to travel the distance. I had booked a room with a king size bed, but to our amazement moved us to a suite....it was absolutely wonderful. She was able to rest between treatments, and being there for a week made our stay so pleasant. My daughter(Carmen Marantz) always stays at the Sandman when she has business in Vancouver and I assure you that my husband and I will be staying at your hotels when we travel. We arrived at 11:51 on 11/08/06 and the young lady who welcomed us that morning was very pleasant..I'm sad to say that I do not remember her first name... Thank you again ....all was perfect. Louise Marcoux-Tetreault

Poor service. No kettle in room to boil hot water for a decent hot cup of tea. Useless coffee maker in the room. Upon checkout ask for a written statement that you have not owe any money, My Visa was charged for a sum 2 weeks I returned home. After I contacting the Hotel they apologised and refund my money. Then 2 weeks later my Visa was charged again. I am still waiting for the outcome of the dispute. I did not owe any money upon checkout, returned the key and they said "that's fine". Why didn't they ask for payment if I had owe some money. It has caused my inconvenience. SO BEWARE!