Comfort Inn Alstonia, Douglas

hotel is in a nice location. outside of that the service was not satisfying because the room(s) were not ready for check in. its pretty bad when one travels all day long and has to wait to check in to relax and be told their room is not ready. we could not check in till later that day. we were soooo dog tired. i feel we could have been accomadated in some way so we could at least relax a little. the room(s) too high in cost for the service and accomaditions we did not receive. this hotel does not accomodate their guests.

I have been staying here for three weeks and counting, they haven`t changed the blankets and pillow cases.

We came through Douglas and thought lets eat at the best western, we always had good food at all the ones we have ate at, But this time was just down right not suited for my dogs, sorry but the cook needs to be let go. and for the price we should of atleat got a good meal, not that the price's are bad just get rid of the morning cook, please, the servers were great ladys. I feel sorry for them having to serve food like that, you have a great place but you need to work on getting better cooks or you well never get returns and were one of them. 8/11/2009 (server was little dark haired gal, tiny little thing) she was wonderful, she is a keeper. and the hostess.

We got in late on September 3rd, and were dog tired. All we wanted was a bed and a clean place to stay. We got half of that request. Parked car in back by entrance #3. Foul smell of rotting garbage was permeating the parking area. Egressed building through entrance #3, considerable dry mud in foyer, carpeting worn out and dirty, even in main hallways. Plenty of scraps on the hallway paint. Entered room and found that at least the room was clean, but the carpet was badly worn, the room hadn't been painted in some time. There was a stain on the drapes, looked like some sort of bodly fluid. In the bathroom, the toilet's water closet dripped water all night, and the exhaust fan did not work. There was a ring of mildew growing all around the upper part of the wall above the shower. The bathtub was dull in finish and the fixtures were dull from what I supposed was hard water deposits. The bathroom door interior surface was delaminating, the door hinges were visibly rusty, and so was the door casement. I sent a letter to Best Western's main office on September 12th. No response was received as of this posting. I did however receive a membership to the Best Western Gold Crown Club, which is now in the garbage. It is unfortunate, because this facility is structurally top notch, has an attached restaurant and should under normal conditions be classifiable as a three star hotel. I however give it negative one stars. All the place needs is paint, carpeting, minor repairs, and a new cleaning staff. Consider this a much deserved bite in the backside from a tried traveler.