Farewell...
By A Yahoo! Contributor, 10/20/07
I sent my mom to the Hilton because I used to stay there every month, but when I checked in, I paid for the room in cash, then was told I had to put a credit card down for incidentals, or room service, which I didn't mind, but It put a hold on my credit card for over 5 days, secondly, you charge now for phone calls when they used to be free! What happened to the free "Continental Breakfast" that you used to have?! Your employees now slip papers under the doors about charges for phone calls, when you should wait until the guest checks out. Guests already pay for the room, must you nickel and dime them to death on top of that? You made my moms stay unbearable!!! There are motels down the street with rooms just as nice, with free phone calls, free continental breakfast, and if you order room service,or whatever your order, is taken care of when the guest checks out in the morning. This is how The Hilton was when I was staying there a few times every month. I won't send anyone else there!!!