Never again....
By Judy, 05/20/08
I had booked a "park & fly" pkg at best Western since I would be flying out early AM on May 11th, 2008 & needed a place to leave my car. Check-in was very slow, altho professional, with only 1 person working the desk. Upon entering my room I discovered a half-eaten chicken dinner left on the table in a styrofoam container. Luckily I found John, a maintenance worker, who disposed of the leftover meal. I was also lucky to have Christy as my waitress that evening. She's excellent!! Upon my return, I had to wait 2 hours for a shuttle to pick me up from the airport & transport me to my car, which is basically across the street. I had called BW 6 times to let them know I was waiting for them & each time I received the reply that a shuttle was on it's way. A cab driver even called them once to let them know I was waiting, to no avail. After 2 hours a shuttle showed up & took me to my vehicle. The driver said that she didn't work for Best Western but the hotel she worked for had gotten a call for help from Best Western requesting they send someone to get me. I could have flown to Philadelphia in the time it took them to send a shuttle for me...AND I paid extra for this service! They never gave me a reason, apologized for being late or even attempted to contact me afterwards. I would not recommend the "park & fly" option. However, the staff at the hotel was friendly & my room was clean, except for the left-over chicken dinner.
