Mountaineer Casino Racetrack and Resort, Newell

Go to Pittsburgh, Vegas, Atlantic City. This place is trash. Yes, it's close to home and that's really the only real benefit. Where to begin: I guess at the beginning. Upon opening the door and walking in, you hit a WALL of stale cigarette smoke. If you care anything about your lungs and second hand smoke stay away. The non-smoking area is a joke. They have hundreds (if not thousands) of machines in the casino and only less than a hundred in the non-smoking area. Non-smoking is really a misnomer because the clouds of smoke is inescapable. They need to invest in exhaust fans to pull the smoke out of that place and let the people breathe. On to the games: you will win very little, if anything. These machines literally eat your money and you get zero return. I'm no dummy. I know the odds of winning "big" are slim to none. However, most of the machines are rigged up so that you don't even break even or get any return at all. It's no fun. The staff is rude and inattentive. Especially if you're a minority. Getting a complimentary soft drink is nearly impossible. If you do get a chance to place a drink order they never come back with it. The buffet is on the main level near the table games. The gobs of smoke drifting into the food area turned my stomach. I decided not to eat there and left. I've been to a casino twice in my life and this is the last time. I actually like playing the games, but I refuse to deal with the disgusting smoke and the rude staff. Not only are you giving these people your money on the rigged up machines, you're also exposing yourself to an overwhelming amount of cigarette smoke. It was truly a disgusting experience. Never again.

Well this place has always been a stinky smelly old ugly casino. But they know we will come there because its close to Ohio. cannot wait for Cleveland. Watch the business go then.! Machines are bad and really tight. I don't play tables so can't say anything there. We go to Atlantic City. It is great fun, a fun drive, about 7 hrs from Ohio, and the comps are unreal. In Ohio we have a lot of local internet sweepstakes places, another name for casinos. You can do quite well there and play for hours on $20.00.Meadows is great an so is Rivers, wonder why mountaineer hasnt cleaned up rheir act? GREEDY . And yes the food is really BAD. and no where to eat near the casino either.

WE JUST LOVE MOUNTAIN AND ROOMS ARE CLEAN AND IF WASN'T SO FAR, WE WOULD VISIT IT MORE OFTEN. WE REALLY CANNOT SEE ANY DIFFERENCE IN ANY OTHER CASINO'S DURING THIS TIGHT ECONOMY THEN ANY OTHER AND WE ARE FROM THE STATE OF DELAWARE AND WE FREQUENT OUR 3 CASINOS ONCE OR TWICE A MONTH. SOME TIMES U WIN AND SOMETIME YOU LOOSE. WE LOVE MOUNTAINEER AS WE ARE HANDICAP AND THE HP ROOMS ARE QUITE LOVELY, CLEAN AND EXTRA EXTRA ROOMY. IF I FIND I AM LOOSING AFTER I PLAYED SAY SEVERAL MACHINES AND LOOSE LOOSE, IT IS TIME TO QUIT. IF YOU ARE WINNING, HEY IT IS YOUR DAY. I HAVE HAD MANY OF THE LOOSING DAYS, AND ALSO MANY LOOSING. IF YOU THINK YOU ARE GOING TO THE SLOTS TO WIN AND COME OUT AHEAD. LOOK AT YOUR PLAY CARD REPORT. IT WILL TELL YOU HOW MUCH YOU WIN AND HOW MUCH YOU HAVE LOST IN A YEAR. WE GO TO DOVER DOWNS IN DOVER DE. QUITE FREQUENTLY, AND IT IS THE SAME THERE. ALL MACHINES HAVE A TIMER ON WHEN IT WILL HIT, AND WHEN IT WILL TAKE YOUR MONEY. I HAVE SEEN MANY PEOPLE WIN, AND STAY THERE UNTIL THEY LOOSE THE MONEY THEY WON. NOW THEY ARE CONSIDER BIG TIME LOOSER. YOU NEED TO KNOW WHEN TO QUIT.

This Casino is GARBAGE !!!!! The Staff all look like homeless people. We went and ate in the buffet room, jail food is better than this nasty bland stuff they call food. I walked out hungry cause there was nothing that was edible without feeling like you just bit into a chunk of salt. The slots are the tightest I have ever seen, ate a $20 in a quarter machine in 2 minutes flat with no playback (I mean nothing, not even 2 quarters back). NO COMPS for nothing, not even the nasty food we paid for. I'll keep this opinion of mine short and not-so-sweet because like this casino, just a complete waste of time, there was absolutely nothing enjoyable about going to this casino. I will never visit this casino again and for all I care, it could literally burn to the ground. The rooms are very dirty, the food was nasty, a majority of the staff had absolutely no personality. Wish I would have known about all of this before we went, I would have surely went somewhere else but now I know next time. MOUNTAINEER, get your nasty stinky casino together and learn how to treat your customers, because with me, you just lost another one. To describe this casino in one word - DIVE !!! PLAN YOUR TRIP TO ANY OTHER CASINO THAN MOUNTAINEER, TRUST ME, YOU'LL BE GLAD YOU DID. THIS IS THE NASTIEST CASINO I HAVE EVER BEEN TO.

The Mountaineer perfectly captured the 1970's lounge lizard casino atmosphere and could have been great fun, but they should warn their guests about the cigarettes. The place reeked of secondhand smoke--the lobby, the casino, the restaurants, even the spa--they all STUNK and burned our eyes. There were lots of choices in the casino, the food was great and the people were friendly, but I even had to wash my suitcase before bringing it back into my home. When Cleveland opens its casino next year the smokers can continue to go to the Mountaineer and my friends and I will be able to gamble without getting cancer in the process.

UNLIKE MANY OF THE NEGATIVE REVIEWS, WE FOUND OUR 3 TRIPS FROM MICHIGAN TO THE RESORT THIS SUMMER TO BE QUITE ENJOYABLE. THE ROOMS WERE CLEAN, THE FOOD AT THE GATSBY WAS GREAT, THE SERVICE WAS GOOD, AND WE DID OK IN THE CASINO, COMING OUT AHEAD 2 OUT OF THE THREE VISITS. THE COMPS FROM THE RESORT ARE BY FAR BETTER THAN ANY OTHER WE HAVE VISITED. WE ALSO ENJOYED THE HORSE RACING. I WOULD AGREE THAT THE QUARTER SLOTS ARE PRETTY TIGHT, AND THE 2 TIMES WE ATE AT THE BUFFET WERE DISAPPOINTING. OUR OVER ALL EXPERIENCE AT THE MOUNTAINEER RESORT HAS BEEN A GOOD ONE, AND WE WILL BE RETURNING.

To celebrate our Anniversary, my husband and I planned an extended weekend at the Mountaineer. We are an older couple (in our early 50's). We don't gamble much but like the casino atmosphere. About the casino: The "tightness" of the machines as reported in many reviews, is certainly accurate. While I could play penny slots for an hour or so with a twenty (and believe me, that was it), the quarter machines could suck down a twenty in 5 minutes or less with no hits. Table games apparently are a different story, but neither of us would invest that cash. No free drinks except for pop. Would suggest that a couple free drinks may keep people at the machines. About the More Players Club: Nice personnel to sign you up, nice promotions for the weekend we were there ("Staycaction"). The points are nice too when you can add them to your dining bill. A word of caution, do not expect them to follow the ads you will see. The hotel stay does not count, only one of the restaurants would put your points on, the spa no longer does it either-quite disappointing. About the restaurants: The steakhouse, La Bonne Vie, was extremely pricey (all a la carte). It put itself up there, price-wise, with Ruth Chris Steakhouse in Pittsburgh, but did not make it to that level. The service, wait staff, matrie d, were all outstanding. Food was cooked perfectly, but rather bland. The medium priced, Gatsby, was the best choice Food was tasty, large portions and reasonable. It was the only place that served a real breakfast. The Riverfront Buffet - don't waste your $8.99. Food was bland, overcooked and caused digestive issues-at least in both of us. Chalk it up to - "well what do you expect for $8.99?" The Java Joint staff have absolutely no personality & the Starbucks is as it usually is-overpriced. Take coffee and filters and use your little coffee pot in the room, it is much better. About the spa: Great service. Pedicure technician was wonderful as well as the massage therapists. It was a great experience overall and worth the price. The pools: Great. Crystal clear, clean and comfortable. Worth the stay too - even with a bunch of kids in the pool, it was still relaxing (but still puzzled as to who in the world would bring their under age kids to a casino resort). About the hotel: The room was spacious with a mini-fridge. King bed was clean and comfortable. I'd give the housekeeping staff an "F" for the condition of the room. We were even a late check in so there was no rush to clean it. The bathroom floor was dirty, sink was stained and coffee pot was filthy, bedside lampshades were stained and couch was needed a serious cleaning (spotted with things I'd rather not think of). But the crowning glory happened on the last day we were there. A small, albiet gross, cockroach ran out of the couch cushion. I wrote all of this in my comment card and turned it in. I very quietly cautioned the desk clerk to have housekeeping really go over that room and explained why. She was properly grossed out, but never a mention to make it right by giving a little discount, a free meal, a refund for one night (we stayed 4 nights), a free drink-nothing. If the comment card doesn't go into the shredder, we'll see if there is a response-but doubtful. A word about the smoke: It was finally nice to leave self-righteous PA and go to a place where smokers are not treated like lepers. No, it is not a smokey casino-it is very well ventilated. I never even saw a cloud of smoke around a smoker! Non-smokers are trained to whine and complain about any place where they're not breathing their crystal clear air full of the carbon monoxide exhaust emissions and the flurocarbons of room freshner. Bravo casino ventillation system. Overall, we came there for a getaway and that is what we accomplished. We relaxed and didn't sweat the small stuff. We didn't come there to win a million or be treated like royalty, but they need to remember that the little people make up the bulk of their earnings.

I go to wheeling Island, love it there, they give me 20.00 a week free play, last week 27.00, i won 500.00 the last two nights, i can take 500.00 to mountaineer and i never win, slots are terrible, rude rude ladies behind the desk where you cash checks, i get 10.00 free play, joke, & have spent a fortune there, i love wheeling island, i win every time i go, makes you feel good, mountaineer drains you.

I have read these reviews and have to say that my recent experience was quite different than those posted. I arrived mid-week in late June, and stayed at the hotel; actually in the lodge. Ordered room service and the food is much improved and quite good! They even called me in my room around 15 minutes after I received my order to ask me how everything was! And, my food arrived within 15 minutes of ordering! I had a wonderful time in the casino! I mostly play slots, especially poker slots. I ended up winning quite a bit in six hours, over $1,000.00! The casino was not too crowded,not like at Presque Isle where you can never get on the good machines like th eprogressives; people just sit and sit there forever and there aren't enough progressive machines at Presque Isle. All the casino and hotel staff were friendly and quite professional. My room accomadations were very nice, everything was extremely clean and neat, no complaints. I have not been to Mountaineer in about a year, and have to admit when I was there last I had a horrible time, customer service was bad and that's why I didn't come back for almost a year. But there have definately been some marked improvements since then and my husband and I plan on returning again soon! I was most impressed with the customer service throughout both the casino and hotel. Everyone was so friendly and professional, they were geniunely pleasant and nice. The place was clean. Overall a great experience! I hope people give it a second chance!

Used to get excited about Mountaineer. Now I'm just sad & disgusted. Yesterday I visited & was again disappointed. A major portion of the casino lacked air conditioning. The heat was unbearable. Just one huge fan was set up in the middle of a main narrow passageway which seemed a bit dangerous for those passing by. And one slot area is so dark & unoccupied it was a little scary. Someone should let the management know that SILENT SLOTS SUCK!!! Punishment for wanting to enjoy the non-smoking area is silence. Most of the slots were very old. All they seem to do is rearrange them. I'm not too interested in returning there. The Rivers & Meadows offer much more & soon so will Ohio.