Don't even think to stay there.
By A Yahoo! Contributor, 01/29/05
Customer service is terrible!!! It seems they dont want to have guests. I needed to make reservations for three rooms. They transferred the phone to center reservation even I was asking in-house reservation. I called back again and was transferred to an answering machine. Called back, the front desk said they were too busy and nobody can take reservation right now. They asked me to call back one hour later. An hour later, called again and was told the person who supposed to take the group reservation went home already. I requested to speak someone else, transferred to the central reservation center again. They didnt listen until I finished speaking. I spoke to the person at the center reservation, and was told to call the hotel directly, again. Finally the same person who answered before finished listening and then, I was told all hotel rooms were booked. Cant they just say that in the first place?
The other comments are from my friend who stayed the hotel previosly. She lost a ring in the room because a cleaning lady didn't close the door. However, they didn't help her at all. They said that she forgot to close the door.
