Quality Inn West End, Henrico

My wife and I stayed here for five nights while between apartments. None of the staff minded a bit when we hauled all our belongings from our old apartment up into our hotel room. The staff is very nice and helpful. The breakfast is good, but not all the items are the healthiest around, yet there are still plenty of healthy items to choose from. We had a room with a king-size bed, big-screen TV, and a coffee maker. We had no idea we'd have such a great room, especially when this hotel was the second cheapest we could find.

I'm sitting here at the Quality Inn right now. The rooms are fairly clean and that's where it ends. The location is awful, nothing within walking distance, not even a MickyD's. Outdoor pool is closed (the main reason I booked in the first place!) and they didn't even mention it during check-in. The website and info book in the room both claim this place has a fitness center.... asked at the front desked and they laughed about not having one, they were very rude to us!!! Can not have any unescorted visitors (even family) without the threat of them being told to leave. Newspaper and trash scattered across the parking lot and lawn... I could go on and on. I've never written a hotel review before now and I travel 2-3 weeks every month! Never dealt with such horrible accomodations & rude staff! It's now almost 6pm and there are still maids about cleaning and bags of trash on every floor. Nasty! Needless to say I will be leaving soon and finding another place to stay. Don't figure I'll get my money back, but who cares it's that bad! You can bet I will be contacting the corporate office though.

The room was very nice, the staff was very friendly, the hotel was very clean.Location is close to everything you can think of. Would tell anybody to stay here!!