Shoneys Inn Winchester, Winchester

My family has stayed at this Winchester location many, many times over the last 20 years, and until recently we have never been dissatisfied. But it has been several years since we stayed there until this past December - when we were visiting my sister in Stephens City. At this stay, a loud knock came on our door early morning and then a housekeeping person was just ready to access our room to enter to clean; my wife and I were not even up and out of bed. We had reserved and paid for a late check-out in advance for one night and housekeeping was interrupting our stay at about 9 a.m. Then, our son had stayed there last week because we had a close family member's funeral in Stephens City the next day, and in the early morning after, he and his guest received a loud knock and then an entry to their room demanding $22.00 for a phone bill. My son paid for his room upon check-in and knew he had an obligation to pay the phone bill upon check-out when he returned the key. The hotel employee would not leave their room until my son paid the $22 for the phone bill, and that employee was adamant and rude about it. What kind of hotel has this become? How dissapointing to see a nationally- reputed hotel chain go downhill to these kind of tactics with honest, long-term customers. Even worse, my husband communicated with Manager Brad Patel through fax, snail mail and voice mail to nicely lodge our complaints, but Mr. Patel never returned our calls or addressed our concerns. Shoney's will never again be our hotel of choice when we travel, and we do travel quite often

Very good friendly staff, the rooms are neat & clean, Service is fantastic, Breakfast is very good, cost is low compared to others, close to interstate, my family enjoyed a good vacation, the Inn has swimming pool, Gym. Its worth staying there. This is the third time I have visited this place.