Omni Mandalay At Las Colinas, Irving

We have stayed at this hotel before and always love it. So this year we wanted to have a out of town Christmas, so I booked a suite and extra room for my sons. Since I'm a select guest the lolalty ambassador (Nicole Roman) contacted me and asked if there was anything she could do. I called her on the phone and told her that it was our Christmas and anything she could do would be great. She got back on the phone and asked me if the Presidental Suite would be alright?? Well needless to say IT WAS!! When we got to the suite we had no idea how huge it was--my sons were blown away--as was my husband & myself. AND I had worried about feeling like Christmas in a hotel room--WELL--when we went in the living room of the suite there was this big beautiful tree, more beautiful than mine at home!!! (I believe they put the tree in there for us) It was next to a piano and my youngest son loved that. And Nicole later sent up cookies and milk for "Santa" lol I love the select guest program at Omni ,butI still feel they went above and beyond and made our Christmas GREAT!! The manager there is Matt Brown and he is wonderful as are every single staff member. We will be staying at Omni Mandalay quite often when we want to be treated like stars.

me, my husband and our 2 small children (5 & 7) went on vacation to dallas. id like to explain that i joined the select guest program they have because its free and they offer some complimentary things that were useful ie free wifi, free morning drinks, and if u are vacationing on a buget then every little extra counts. I called the 1800omni number 2 or 3 times to ask questions to help decide if this was the right hotel for us, the 2 main things i wanted was a room on one of the top floors bc i thought the view of dallas would be an awesome experiance for the kids and a room with a door/balcony. my husband and i are smokers so being able to go outside with out having to go all the way outside the hotel is a plus & im closter phobic being able to open up a small inclosed space helps my anxiety. i was also told this specific hotel played movies pool side for the kids & also gave the kids complimentary bags. we originally made a reservation for a delux room with 2 double sized beds. (if you need 2 beds the doubles are all this hotel has).. sad that the 2/3 star hotels have queens & this luxury hotel doesnt. any whoo.. we get to the hotel and it is gorgous, absolutly stunning huge lobby, it smells great as soon as you walk in, and the canal next to the hotel was the perfect touch. I go to check in. first they put a suprising hold of 150 dollar on my debit card. i asked what floor i was on and he said the 3rd.. i explained that i had asked for a higher floor which was supose to have been noted and he said all they had was somthing on the 7th floor out of all 24 floors.. any whoo no sweat right. i was givin my hotel keys & some door knob things & sent on my way. i asked for the kids bags & the man looked at me as if i was joking. i had to explain i had 2 small kids & was told we would get some bags for the children.. after he made a point to look at the line behind me he finally proceed to get the bags as if to make a point. i then asked about the movies that i was told they played over the pool he looked at me again with disgust on his face & said we dont do that at this location... ok whatever... go to the room & at first glance it looks ok but you notice the wall paper is falling, the remote to the tv wouldnt work, pull out the drawers and they were off the rollers or somthing dang near fallin out, most of the furiture was mitched matched as if they got it garage shoping, look out a big CLOSED off window with the perfect view of the top of a huge roof... by then ihad enough.. just because i got the room at the special price doesnt mean that i should get any less.. i was informed that none of the delux rooms have windows or doors that opened that those are only available with the suites.. i told the lady that is not my fault i made my decision about the choice of hotels by the what i was told on multiple occasions from the Omni people via the 1800 number.. after i argued my case they finally changed our room, givin the only rooms with doors are the suites they upgraded us for no additional charge (that room was much better) the only down fall was they dont offer suites with more than one bed so they brought in 1 cot for my 2 children. The cleaning survice pretty much made OUR bed, emptied trash, and got rid of the dirty towels. i had to call down every day to get towels and wash cloths. you could tell that they changed the sheet on the kids cot but they left the blankets THROWN on the couch. the table tops were still dirty, if i didnt put our empty coke bottles in the trash basket they were not picked up. very displeased in the cleaning. if you have kids be prepared to bring somthing to keep them occupied because the tv only offers maybe 15-20 channels & the cartoon network was the only thing available for the kids & after 6 oclock the "cartoons" get pretty volgure. other than that the stay was nice. i still have the $150 hold along with 2 other unexplained charges on my card i imagine omni will be hearing from me soon

Watch your credit card charges! This hotel authorized a huge chunk of change on my card without telling me (room was prepaid by my company), which really had me scrambling so as not to overdraw my account, and then charged me $60 for mini bar items I did not use, it took me a month to straighten out. Be very careful.

We had a very nice room on the corner of the hotel wiht a great view. The grounds were very nice. The breakfast at Treci's was great with terrific service. The location was a little out of the way for us but will go back.

Me and my fiance stayed jan 25th for a romantic getaway weekend we loved it soo much...too bad we never left the room to see some of the other areas of the hotel lol but we will be staying again valentines weekend this is our faorite hotel and the food was GREAT! oh the chocolate strawberries and champagne was awesome too!!

This was a beautiful hotel and for the most part the staff was very nice. The only problem we had was when we checked in there was a holiday party going on so the parking attendents wouldn't let us unload the car and park ourselves. The walk from the garage to the hotel was easy though and we didn't have very much luggage. The hotel was central to DFW, irving and dallas thanks to the great highway system. We were right around the corner from 114 and could get just about anywhere. Mokara spa was wonderful. Definately recommend a massage if you have time. The room was clean and comfortable. We got a mandalay suite which was at least twice the size we're used to. We had trouble getting the room warm enough but they had a cold spell and we had plenty of warm blankets and it was probably a comfortable 69 degrees for most people. Overall we would highly recommend this hotel. We had a wonderful stay.

Everyone in the Hotel was friendly and every effort was made for our comfort. The food was superb! There was a bang-up fireworks display for the $th of July.

For the amount we paid for the suite I expected a little more. A garden tub or at least cheaper rates for the movies. The overall service, cleanliness and service is great. The gourmet food was not so gourmet. My boyfriend had the ziti and it looked so messy and thrown together. He ended up being sick from it. The hotel is great but the food is horrible.

We stayed here my wedding night before my wife and I flew out of town to Lkae Tahoe (see Harvey's). The service was royal and appearance was superb. The best part was our room which overlooked the Mandalay Canal, the view was magnificent. I would recomend this to anyone especially since it was only $129.00 a night.

CHECK-IN: Front desk agents were unusual, and sometimes act real snobby. Sometimes they are okay, but there were inconsistencies in good customer service. I couldn't tell if one of the male font desk agents, Blane or Sajad, were in a great mood or a bad one. The lady there, Laura, was more helpful and personable. However, the concierge staff Bethany and Dorothy were very helpful, friendly, and efficient. I loved all their restaurant recomendations especially Pappas Brothers Steakhouse. ROOMS: Try to get a view of the lake; it's nice. Rooms are cozy. The only thing was it smelled a little like smoke, and it took them a while to refreshen it. DINING: Trevis' Italian Restaurant is nice. They have a Sea Bass plate with Italian flavors, and the desserts were great. The servers were very friendly and helpful also. The new M Bar is great; love the plasma TVs and the pool table. HEALTH CLUB: Not much to offer. The pool and swans are nice. I think it's strange that a four star hotel's health club only have one small room for massages. They should expand it and make two rooms for convenience. I'm also surprised they don't have a personal trainer on duty.