HORRIBLE, HORRIBLE HORRIBLE, STAY AWAY!!
By A Yahoo! Contributor, 8/2/11
If you like to have working toilets, lights that turn on, and an A/C unit that works in 100+ degree weahter, DON'T STAY HERE!! We were assigned room #340, whereupon entry into the room, we discovered the bathroom light did not work AT ALL, and the A/C unit did not provide cold air, it just blew room temp air even when i set the temp to 63 degrees. Amber who worked front desk at the time (around 6-7pm) assigned the room next door #341, where the desk lamp and phone were non-operational (both plugged in, the lamp had one bulb), and the toilet didn't flush, unless you put your hand in the tank to release the water, this is not something guests should be doing. when we told Amber about these faults in the room, she said there was nothing she could do. When I contacted Linda the "manager" of the hotel the next day, she claimed to have done an "investigation" into our complaints and found that there was nothing wrong with either of the rooms we were booked and that we were liars. She was extremely rude, made threats to not do anything about the deficiencies of the two rooms we were placed in, and I'm sure doctored all the results of her so-called investigation into the aforementioned deficiencies by claiming none of the deficiencies we complained about existed. This is horrible customer service, and guests should never be yelled at for wanting basic hospitality services like lights, A/C on an extremely hot day, and working toilets. I vow to never EVER stay at another Holiday Inn ever again. We want our money back and to leave this disastrous experience behind us. The rooms all smelled like smoke even though we requested a non-smoking room, the common areas around the pool were littered with cups and a beer keg from a party I guess someone had the night before and hotel staff and not cleaned up. We have a 2 yr old and didn't feel like she could use the tiny fungicide infected pool, the restaurant on site was one of the worst to call themselves a restaurant, and EVERY SINGLE STAFF MEMBER in the hotel was the epitome of RUDENESS!! If you value your peace of mind and don't want to go through what we went through, AVOID AT ALL COSTS!!