Like Coming Home
I have stayed at this hotel at least 6 times in the past 8 years. I come here for a large conference and usually have my husband and son come up and meet me, and we make a weekend of it. I am planning to go back for a girls' weekend in a couple of weeks, so I was checking out the reviews. I have to say that people who complain about the rooms not being luxurious enough must stay at hotels that have gilded bathtubs and silk sheets. I don't know how you could get much more luxurious than some of the most comfortable beds I have ever slept in, evening turndown service, where they put a napkin on the floor next to your bed, so you don't get into bed with even slightly dusty feet (the carpets are pretty emaculate, so I'm not sure how you would have dusty feet). What makes this hotel so special for me is the incredible feeling that you are actually a GUEST at the hotel. So many hotels treat their guests like cattle or customers, but here, you feel like a special guest, especially when you return many times. Everyone who works here (with a few exceptions over the years) has bent over backward to accommodate our needs and make us feel welcome. The special touches they provide for little children, such as age-appropriate toys, treats, access to a reliable, safe, babysitting service, and just treating my child with respect, are one of the best things. They don't treat the adults too badly either. I have only had about 2 minor complaints about this hotel over my 6 stays (each averaging 4 nights) - one time, the security manager was a bit rude to us when the key to our room didn't work when we were coming back from the pool. He treated us like intruders. That is a very minor complaint because I guess I would want him to treat someone trying to get into a room with a key that didn't work like an intruder, but even after he checked our IDs, he was still a bit surly. The other minor complaint was that occasionally, the pool-side servers were a bit overwhelmed and drink and food orders took way too long. During busy times, the hotel should put on extra staff at the pool to really give the full Four Seasons resort exprience. Other than those times, we have always had the most relaxing, delightful stays at this hotel. When we leave, my young son even says "Mommy, I want to go back to the Four Seasons!" We will keep coming back year after year, as long as we can afford it!