Flying L was a costly mistake.
By robert m, 09/01/08
We live in Texas and were looking for a change of pace option for our annual family reunion/vacation. We called Flying L to inquire about all-inclusive vacations, followed up with a visit, and booked a 5-day vacation with the understanding from Sales that the rather pricey rate (over $8,000) included everything. We were 7 adults and 6 children. The kids enjoyed the water park and the horses. The food was good but the buffet menu was limited and rather repetitive. The night-time entertainment was marginal and didn't seem to hold our interest. The young kids program was not finely honed nor very imaginative. We were not unhappy to leave the ranch when our 5 days were up, 3 days were probably more than enough for this family vacation.
Upon checking out, with our cars loaded with luggage and kids, we received a real surprise when we were met with an additional charge of more that $1,100 for horseback and pony rides. When we complained we were told that the all-inclusive rate on this dude ranch did not include horseback riding. Our written complaint regarding the divergence from what we were told by Sales was also met with deaf ears. I guess that we should have read the fine print. Therefore, our 5-day vacation wound up costing about $2,000 per day, way beyond pricey.
