The Sheraton Read House Hotel Chattanooga, Chattanooga

On the day I checked out I had left two pair of designer jeans and dress slacks in a dresser in my room. I called immediately before any new guest would have checked in. Rather than putting me on hold and calling housekeeping which one would expect from an upscale property, I was told by the front desk that I had to leave housekeeping a message. Unbeknownst to me the person who was supposed to help me was on vacation. I never got a call back I had to physically go back in person twice before I got the attention from the head of housekeeping. According to the housekeeping supervisor they talked to the girl who cleaned my room and she did not 'recall' seeing my clothes. I escalated the issue to the hotel manager who's response was "simply cannot accept responsibility for every claim or allegation of items left behind in one of our rooms". At the end of the day zero accountability. I travel to Chattanooga two weeks out of every month and I will NEVER go back there.

Wedding anniversary- We came to this hotel for our 3 year wedding anniversary expecting class and elegance. Something that other hotels might not offer and we ending up paying wayyyyyyyy more for wayyyyyyyy less!!! Unbelievable charges! You pay $150 for a night and you have to pay for the water in you room?!?!?!? Also a $15 parking fee?!?!?! shouldn't that be a complimentary thing considering you are staying at this hotel? I mean if you are going to stay here where would you park? and they know this so they charge you!!! Also the room that was supposedly an "UPGRADE" was horrible we had a spectacular view of a brick wall and the room had shotty workmanship. The wall paper was awful and I noticed the sink was held up by a painted 2x4. The bathroom did not feel to clean and did not offer any nice amenities like other hotels I have stayed at. There was no fan, no heater, horrible lighting and if you pay attention to fixtures you will notice it looked like a quick upgrade bc the bathroom mirror is gold but the lighting and towel fixtures are chrome! it was like they went to the local salvage store and hurriedly put it together. Don't let the lovely entrance into the hotel fool you bc it may look beautiful but you will be soo disappointed with your room! I will never come back here and I will be sure to share with other family and friends to beware of the money hungry sheraton hotel that doesnt even offer the elegance it advertises!

When we checked in the front desk employees were very friendly. They upgraded us from a king room to a king suite at no extra charge because we were first time guests. The lobby is beautiful and wonderfully cool compared to the 99 degree outside temps. The room was pretty and the bed was heavenly. The biggest drawbacks were the airconditioning in the room and the bathroom. We were unable to change the setting on our thermostat and the room was never cool. The bathroom was very small and cramped. There was no air vent or exhaust in the bathroom which added to the heat and humidity in the room. I'd probably pay a little more for a room with a great airconditioner.

My son made reservations weeks before his wedding night and was so excited to take his new bride to the Read House that night. When they arrived at midnight (in full wedding attire), after driving 30 miles, they were told that the hotel had been overbooked. Unbelievable! Shame on you, Read House - I thought you were a "class act" - obviously NOT!

We stayed here and the rooms need upgrading badly, the air conditioning and heating did not work so we had to be moved to another room, the bathrooms are small and need new tile and piping. Also there was no refrigerator in our room as advertised. Service with the hotel was Wonderful and the valet parking and attendants were awesome! Don't know what we would do without them. We don't recommend eating at the Porter's Steakhouse, the service was poor at best and breakfast for pancakes and a fruit plate for 2 adults and 2 children was $76.00. They add the gratity on and I guess they have too as I would never have left that kind of tip for that service. We ordered the pancakes, we never got the whipped cream and strawberries that states on the menu that it comes with and our drinks did not show up until the meal was almost completely over. The food is good, but not that good. I had to ask to have the bill corrected as she over charged us on the number of drinks that we didn't get until the end of the meal. Also her demeanor was insulting as her idea of solving the situation was to shrug her sholders and say sorry.

i liked the lobby it has a 1930 kinda atmosphere. a piano player was in the lobby playin as so as i came in pretty.rooms where great ,however most of them did not have refrigerators or microwaves other than that it was wonderful.the pool was clean and so was the hot tub, loved the waterfall. on the other end was a pretty stair case like the one in the titanic. plus all of the ghost story about the prosite is wrong it was a girlfriend of the famous alcapone who was murdered.in room 311 my source was a employee for many years. me and my friends walked up to the room and felt very sick so we left as soon as possible. we never made another trip. scary.

Before my stay I read many reviews and wish I would have taken their advice. The person (male?female?) who checked us in should have been my tip-off to what was to come. The room we had reserved well in advance was not available when we arrived for check-in. We were given another somewhat larger room but instead of the queen bed we were promised the rest of our party ended up sleeping on an (old) fold out sofa bed. Not ideal, even for children. And we were provided the sorriest excuse for pillows I'd ever seen. Obviously very old and needed to be replaced. The pool area smelled so strongly of chlorine it was overwhelming and the hot tub appeared dingy and yellow. Pretty disgusting in appearance. The workout area looked nice and the sad part is these public facilities and bathrooms were nicer than what was found in our room :( As everyone else has stated, parking is valet only @ $15 bucks a day. Though I wasn't fond of paying that rate these guys were the friendly and hard working, eager to please. I do not feel the hotel was in walking distance of the area attractions. Porters was wildly expensive so we did not try them but used Starbucks on occasion. I could NOT recommend this hotel to anyone, especially families with small children as I felt everything was old, germy and needed updating. I would personally recommend Hilton Garden Inn and would have stayed there but sadly they were sold out this weekend. Also convenient would be Residence Inn, Courtyard & Doubletree. Even if their room rates are a little more than the other guys, you'll appreciate the locale and offerings. I will not stay in this hotel again and probably would not give Sheraton at try at any other travel destination. – signed Glad to be back home!

Hotel lobby area is beautiful. Room was clean and updated. Stayed two rooms down from 311 but no supernatural experiences. Elevator was quick, bed was very comfortable. Our son slept on the pull-out sofa bed and slept all night. Pool and hot tub area were nice and clean. Even tried the gym area which was right next to the pool. Valet and housekeeping staff were very friendly and offered ideas on where to eat and local attractions to visit. Front desk was very friendly and gave us a history of the hotel. Upgraded us to a suite upon check-in. We left our car with valet early in the morning and checked in later in the afternoon. We walked to the aquarium, restaurants, the pedestrian bridge, the Northshore area and Coolidge Park (which has one dollar carousel rides and a water fountain area for the kids to play). There is a free shuttle stop outside the hotel and they run about every 5 minutes if you don't want to walk. The area felt very safe and we really enjoyed our stay. We have decided to make this a yearly trip and we plan on staying at the Sheraton Read House again. If you are a history buff or like historic architecture the hotel is a must see. We shopped around and got a great price on the room, made even better by getting the suite upgrade.

I stayed at the Read House Sheraton on a business trip recently and we had a great experience. They upgraded our rooms to suites upon check in. The restaurant was delicious and it has very nice indoor pool and hot tub. The bell-men were very helpful and quick. The location couldn't be better, very close to everything. I would definitely stay here again.

My family and some friends were guests here back in 2006. We had an absolutely fantastic time! loved everything about it including the ghosts!. We stayed on the 9th floor had 3 rooms and everyone had their own ghost experience. We will be visiting again over easter on our way back from Florida. Two of my kids' friends will be traveling with us and they are bound to have a blast. The staff was friendly and very helpful, rooms clean and comfortable. love the architecture. sheraton Read House is a beautiful place to stay!