Great Expectations Fell Short
By A Yahoo! Contributor, 9/23/08
Stayed 9/18-9/21 in a $250/N ocean view suite. Was shocked at the state of disrepair the room was in, and the level of cleanliness was subpar. Upon arrival, unidentifiable brown smears on walls (yikes!) had to be addressed by house keeping. (Staff was responsive in a timely manner) There was a thick coating of dust on light fixtures/walls and behind the bed. The ocean view we were so excited about was obscured by a heavily rusted fire escape. The shanty-looking blinds took some patient re-arranging to get closed properly for privacy in the evening. On the 2nd day, maintenance had to replace the shower curtain that kept falling down. (We did not complain- this was addressed of their own volition) In fairness, I had stayed here in the past and had been pleased. Not sure what happened since then, but this was my 8th trip to BI, and I would never stay at the Springhouse again. It's a shame because the views from the property are unrivaled, and the location is convenient, yet away from the heavily trafficed areas. Did not eat at the restaurant because I felt uncomfortable about dinning there after seeing the condition of the room. Would have relocated, but due to several weddings on the island, accommodations were tough to come by on such short notice. I hate to say it, but based on this experience, I would cross the Springhouse off your potential accommodations list. The good news is there are many other great places to choose from, just remember to book ahead.