Sheraton Providence Airport Hotel, Warwick

personally, i think you guys complain wayyy too much and for the cheap price you pay there, you should definately keep your mouths closed. It's beautiful in there, and the staff were extremely pleasant. Room service was excellent. We orded food to our room at 10:45 pm and it was there in minutes. My husband took me there for valentines day and it was just amazing. The pool was tons of fun, and so was working out afterwards, overlooking the pool. The king size bed in our room was so comfortable, and the room was so homey. The room and hallways were very clean, and again, the staff was excellent. They went above and beyond. I cant wait to go back again! =] stop complaining people, and if you expect more than that.....go somewhere and pay more cheapos.

The staff complains about their jobs. The managers are stuck up. The hallways are dirty and there are bugs everywhere. They been under renovation for the longest time and their food sucks.

My family stays in hotels 3-5 times a year. We thought that we had become pretty good about our selection process: visit the hotel website, check room layouts and amenities, 4 stars minimum, always read customers comments, talk to friends. We did it all this time. The website was great, the rooms looked very nice, the pool looked enticing. The first thing to go in my bag was my bathing suit. I could just see myself doing a couple of laps and relaxing. Compared to other hotels similarly priced, the amenities looked better. On arrival we found out that the hotel is under renovation. The pool in the website is a project in progress, there is no pool. Entrance to the reception is via a side entrance into a room haphazardly set up to “welcome” you. Furniture panels are being stored in the elevator lobby, construction starts promptly at 8:30 AM, all rooms overlook the parking and the warm bottle of water awaiting you in the room, in this very hot summer day, has a $4.00 tag price!!! The rooms looked like they did on the website. However, there was no regular coffee, only decaffeinated. Calls to the front desk went unanswered. My daughter forgot her toothbrush … don’t forget yours. I’m sure that once the renovation is done this hotel will look quite nicely. It is a hotel for business people not families. The most disturbing thing about the situation was that everyone understood my frustration but no one could do anything about it. They said the website did say that the hotel was under renovation. Three days later, it still does not say that the hotel is under renovation and the price does not reflect the poor physical and customer service conditions offered by the hotel.

Great hotel. Staff goes above and beyond and seem to really care about us. They seem to love their jobs. The food in the restaurant was suberb and service was great. Scott the manager was very helpfull and professional. He made us feel like home away from home. Can't waite to stay their again.

I show up at 11:00pm - get a key - the room is on another floor way down the hall, open the door and the room was never cleaned from the person before, grab all my stuff back to the front desk, tell them the problem and not even a sorry or comp - it was like they were doing me a favor by getting me a room. The other room was damp and needed a good cleaning. Will not stay there again..

Best thing about this Sheraton was the service. Friendly, helpful staff all around. The room (a "junior suite") was nice, plenty of room to work, nice 42" plasma TV (shame to waste a nice TV on so few channels, though), and great amenities that are typical of Starwood properties. The bar was well-kept and friendly, with great food, and a bartender - I think her name was Kelli - who was super-efficient serving the dozen+ patrons, and encouraged lively conversation. The only knocks on the place: first, the location is in the middle of a strip-mall highway so there's not much to look at but I guess you can't fault the hotel for that. Second, some of the the furniture (other than the bedding) in the junior suite could use a good cleaning, such as the couch and the lounge chairs. Last, for putting such nice TV's in the room, they should offer more than a dozen channels. I understand in a place like Vegas you don't want people to spend time in their rooms, but this is a airline/business traveler hotel and there really isn't that much to do in the area. So more TV isn't too much to ask. But all these things are admittedly nit-picky; if I had to travel to the Providence/Warwick area again I would absolutely stay at this Sheraton again.