Awful and Infuriating Experience
By A Yahoo! Contributor, 5/13/09
I organized a Junior High School band/choir trip to Hershey PA to compete in a national music festival. We booked a group of 130 people (117 room nights) to stay at the Holiday Inn – Harrisburg West hotel for three nights as it appeared to be a nice hotel on their web-site. When we arrived we found that the banquet hall that was going to be provided for a practice session was not set as previously arranged. When we checked into our rooms we found bugs in the rooms, beer bottles, used soap in the shower, and a lack of towels. We did the best we could to take care of the situation ourselves as it was late and the students had to compete the next morning. The night manager tried to assist, but was overwhelmed with the number of issues.
As the night continued, we had more issues. We had three broken beds (they tip and fall off the plastic cone propping it up) and believe it or not… dog “droppings” in a room. A person in our group dropped the TV remote off the bed. As he went to retrieve it from under the bed skirt, he found dog “droppings” under his bed. Absolutely disgusting!!
Every manager I spoke with was apologetic, but didn’t have the authority to do anything about the situation. I requested that the general manager speak with us during our visit. I did not receive a call or a visit. The hotel has done nothing for us as far as I am concerned. We spent over $11K at this hotel and the GM refuses to call me.
I would not recommend this hotel to anyone!!!