The Westin Columbus, Columbus

We recently stayed at the Westin in Downtown Columbus for a Wedding. Our entire stay left much to be desired. Before we checked in, we specifically asked for rooms next to our other family members. We ended up with rooms 3 floors apart. We were placed on a floor with several other people that decided to stay up until 5am and constantly yell and bang doors throughout the night. We had to call security at 2AM yet the loud noises and banging doors continued for 2 more hours. I would be very surprised that other guests didn't call downstairs for security and am also surprised that nobody was patrolling the halls from 11PM to 5AM (the noises were constant the entire night). We had our 8 month old with us and she received no sleep and ended up crying the entire night. As if the noise from the halls weren't enough, our AC unit kept starting on and off every 10 minutes. 2 more guests in our wedding party had the same experience in their rooms. Another member in the wedding has a disability and was promised a room with handicap accessibility. She ended up receiving a normal room and was told by the front desk that all the handicap rooms we booked. As a result, she could not shower for 3 days. The last straw for me was when we called down for a luggage cart and was told by the front desk that it would be up shortly...I ended up waiting 45 minutes before calling down again. They obviously forgot to bring it up as one was immediately brought up after my second call. Overall, I was very disappointed with the lack of service and accommodations and will not be staying at a Westin again. You have lost the business of over 70 people.

The rooms were clean and beautiful. The bed was the most comfortable bed I have ever slept in when it comes to a hotel. The lobby was very pretty. The parking was expensive. That was the only bad part.

the room was lovely - very comfortable bed and nicely appointed. The staff was outstanding. They even gave my husband a birthday card and gift in our room quite by surprise. We would definitely reccommend this hotel to anyone staying overnight in Columbus.

.... $20.00 per night for parking !!!!! Yes, the place was extremely clean (toilet didn't flush well), the room was cozy (though NO ventilation in the bathroom), the location was perfect -- but $20.00 per night for parking !!! You can bet that in spite of the friendly, courteous bellhops, desk people and waiters (entire staff was great) -- their tips were sub-par to help pay for the parking space -- sorry, but somebody had to soak up the difference -- Oh -- the gym was AWESOME !!! NO complaints there !

It was raining and no porter offered to help. The first room assigned to us had water soaked into the carpet. Had to move to another room. Charged $20 for one night to park. Sign says $10

Horrible hotel. Rooms too small. Room I received had broken shower, lights didn't function. Service was good. That was about it.

We have never before stayed in a Westin Hotel, but heard that they had a good reputation for service and amenities. We stayed one night, and needed to be up early the next morning for a convention. When we arrived, we couldn't believe that we needed to pay $20, as registered guests to park in a lot behind the hotel that the hotel owned and carry our luggage throuh the rain to the hotel lobby. Our room was small, had no chair, and looked old. The furnishings in the room also looked old and worn. The headboard creeked whenever you moved in the bed. I am not sure how they got a 4 star rating. The nightmare began at about 1:30 am, when the young and obviously drunk couple from a wedding the hotel was hosting, stumbled up to their room. The woman feel in the hallway and they slammed the door going in. Once inside their room, they began to loadly play music and laugh and talk. We could hear the words to the music and what they were saying through the wall! At that point, we contacted the front desk by phone, and asked if they could do something, since we needed to be up at 6am the next morning. They called (we heard their phone ring) but the couple elected not to answer it. The noise continued, and about 15 min later, we phoned the desk again. The desk phoned up to the couples room and this time they answered. The music was turned off, followed by the woman screaming, "you people will just need to deal with it!" Which was obviously meant for us. She then proceeded to pound and bang on the wall, exclaiming that she could do this all night long. At that point, we contacted the desk to let them know that they needed to physically go up to the room and take care of the problem. They finally did, and the rukis stopped. It was now 3 am. To top this off, when I got up to use the bathroom after this whole thing started, I saw a roach crawling across the bathroom floor! The only good thing about staying here, was that management was good enough to comp our room for the night. However, we will never stay here again.

The first visit I had to the Westin was back in Early 2005 and was only for a day business meeting. Loved it then. The second trip back was in March of 06 and I was there for business once again for a week and will be returning in two weeks for another week. I found that the staff was extremely nice and helpful with anything (calling the front desk at 2am for an ice pack). It was like by the end of the week you had met this wonderful family of people that took their jobs very seriously. I can't wait to go back for another business meeting soon .. The Location is great as well very close to everything down town. Thanks for a great time and see you all again soon ..

This hotel is only average considering it is a 4 diamond. Times have changed there are better hotels, Hampton, Hilton Garden, provide better accomodations. I was charged for the parking even though it was part of the package. I wouldn't stay again.

For the money we paid for our room, the room should have been in better shape than it was. The headboard was either loose or broken so that we had to put pillows behind it so it didn't bang on the wall and distract us or others when trying to sleep. Also they had tried to clean what looks like mildew out of the tub and shower and didn't get it all. The service was good though and the valet was nice. Very promt. Overall its nice but not worth the amount we paid for the room. ESP when the only view we had was a brick wall. :osa