Read this nightmare!
By A Yahoo! Contributor, 4/30/07
We have never before stayed in a Westin Hotel, but heard that they had a good reputation for service and amenities. We stayed one night, and needed to be up early the next morning for a convention. When we arrived, we couldn't believe that we needed to pay $20, as registered guests to park in a lot behind the hotel that the hotel owned and carry our luggage throuh the rain to the hotel lobby. Our room was small, had no chair, and looked old. The furnishings in the room also looked old and worn. The headboard creeked whenever you moved in the bed. I am not sure how they got a 4 star rating.
The nightmare began at about 1:30 am, when the young and obviously drunk couple from a wedding the hotel was hosting, stumbled up to their room. The woman feel in the hallway and they slammed the door going in. Once inside their room, they began to loadly play music and laugh and talk. We could hear the words to the music and what they were saying through the wall! At that point, we contacted the front desk by phone, and asked if they could do something, since we needed to be up at 6am the next morning. They called (we heard their phone ring) but the couple elected not to answer it. The noise continued, and about 15 min later, we phoned the desk again. The desk phoned up to the couples room and this time they answered. The music was turned off, followed by the woman screaming, "you people will just need to deal with it!" Which was obviously meant for us. She then proceeded to pound and bang on the wall, exclaiming that she could do this all night long. At that point, we contacted the desk to let them know that they needed to physically go up to the room and take care of the problem. They finally did, and the rukis stopped. It was now 3 am. To top this off, when I got up to use the bathroom after this whole thing started, I saw a roach crawling across the bathroom floor!
The only good thing about staying here, was that management was good enough to comp our room for the night. However, we will never stay here again.