Nantahala Village Resort & Spa, Bryson City

We arrived during 95+ degree weather and the room only had 3 towels and 2 wash clothes. When we requested additional towels, they were grudingly delivered and smelled strongly of moth balls. After a day of white water rafting on the second day of our trip, we returned to find that our room had not been cleaned and guess what, no clean towels. Imagine my disgust when I noticed that the "cleaning staff" left an envelope for a tip. I think that someone needs to explain to them that tips are for exceptional customer service. Also, if need to speak with a manager or staff, just look in the smoking area located on the side of the porch of the lodge. Customer service seemed to take a back seat to socializing and smoking. When I pay $120.00 a night for a room, my expectation level is higher that if I paid $39.99 at the Econo Lodge. The only positive point concerns the location. It is located approx. 5 minutes from the Natahala Outdorrs Center which is the main reason we picked it in the first place.

Have stayed three times now. The staff is helpful, the rooms are great and the food at the restaurant is fantastic. Honestly, it's worth going just for the restaurant and bar. It is a great contrast to the Cherokee/Pigeon Forge experience. If you are in to nature and 'really' being in the mountains, this is the place. If you need a cabin with it's own private pool in the basement, and can't be more than 10 minutes from a outlet mall, this probably isn't for you. If you want a nice, tasteful place to getaway, see some bears and ride horses, I highly recommend.

It's painfully obvious; some folks need and should remain in the big city. We've had a wonderful time every time we come to stay in the mountains here. The staff, accommodations, the dining, amenities, the service always exceed our expectations.

The key to find out before you book is if you are booking an owner or resort owned rental. Our first trip we had a resort owned cabin which I'd rate 5 stars; this trip we rented the Hearth, owner-owned cabin... not sure it even deserves 1 star. Very ill-equipped kitchen, furniture falling apart, dirty, in dire need of an exterminator and overall very out-dated. Stairs leading to entry door falling apart and dangerous; spa not located in appealing place - again we were very disappointed. Thankfully the resort staff was very accommodating and provided us with eating and cooking utensils and had maintenance do what they could - provided light bulbs, etc. Check out the resort owned, Bear Ridge - this one won't disappoint.

Wow! I love this place. Every year I go to the mountains and a co worker of mine told me about this place. I will definately come back. Not only does it look like it belongs to the mountains but it is first rate all the way. From the cabin I stayed in to the helpful staff...well it definately made my vacation a happy one. Thank you Nantahala Village.

I originally reserved a lodge room with a fireplace inside and outside, plus a hot tub. When we arrived at the lodge, they informed us that we would not be able to stay in the lodge room because there was not any hot water and the fireplace was not working. So they said that they were going to upgrade us to a two bedroom condo with a pool table and hot tub. This condo was very disappointing. The King bed was horrible, the hot tub must have had too much chlorine in it.....we could only stay in it for 10 minutes because it irritated our skin. When we took showers, the hot water ran out after 10 minutes. Overall, I wish that we could have stayed in the lodge room that I originally reserved. It looked a lot nicer and newer online. The front desk was very nice and understanding about our complaints. I would go back again, but I would not stay in the condos.

My husband and I took a long weekend getaway to this area and decided to enjoy a couples massage. We did not stay at the resort but the atmosphere and service at the Spa was top notch! The massage was great! Beth and Trish did a wonderful job of making us both feel comfortable and relaxed and the renovated homestead that is converted into the spa had a very unique feel to it...not your typical spa! Highly recommend it!

The attendant at the front desk was very helpful to make sure we had all we needed when we arrived since we got there after the front desk was closed. We stayed in a fireplace suite and were very happy with the room. There was a fireplace in the room and on the deck beside the hot tub. Everything was sharp and very clean. In the morning the view surrounding the resort was breath-taking - wish we could have seen the sunset the night before! My wife and I were in the single room but the lodge we were in had 2 rooms with an extra bedroom in the loft if you had kids to bring. Overall it was one of the best getaways we have had in a long while. Thank you Nantahala!!

My wife and I really found the resort to be refreshing to us as a family and a couple. When we walked into the loft that we were staying at we both were in awe of such a beautiful and refreshing environment. Every thing about our loft was wonderful: the fire place in side and out, the hot tub, the tranquility, and the friendly helper at the front desk. I have and will continue to recommend it to my friends and family. I look forward to staying there in the summer to get the full effect of what the resort offers.

My wife and I stayed their about a month ago and really enjoyed it. The room was very nice with two fireplaces and a hot tub. The furnishings were appropriate for a mountain resort and the surroundings were very beautiful. it was raining when we were there so we did not get to hike or really explore the location but from what we did see it was very nice. I would certainly recommend.