Hotel Pennsylvania, New York

First upon entering, the check-in line had a wait of about 25 minutes and you were not allowed to use the restrooms without already having a room key. Their misleading description of their hotel rooms lead me to believe i was booking a room for 4 guests called a "superior" double bed room, double bed thinking the room would have 2 double beads, instead was one double bed with not much space. Also only one of the room keys actually worked. When checking out the next day, the car was parked valet and we waited over an hour and a half, after we reassured 2 times that the car was already on its way after asking. Overall the location was good but the service was rather missleading and very disorganized. I'm not a picky person either, this is actually the fortst review I have ever written of a hotel stay but it was that disappointing that I feli I should speak up. Enjoy the city!

Great mid-town location, right across the street from the Long Island Rail Road and close to most subways. I liked that I could walk to most places of interest, museums, Broadway shows, etc. This is an old hotel, not fancy, inexpensive, clean, safe, comfortable beds and a good value for the price. I've stayed here a couple of times and plan to go back this spring as I love NYC!!!

So we came here on a school trip with 25 high school kids. The first night one of the rooms had be bugs and they had to change rooms at 3 in the morning. A day later they tested the room and it came back positive for bugs. That same next day a girl in our group in the next room had bites and rashes all over her. They were already in a tiny room. They then got moved into a room that couldn't even fit 2 suitcases. We only had 1 towel and we called down. We didn't get them. After calling 5 times and 3 hours later we got towels. This is honestly the grossest hotel. DO NOT COME HERE!!!!!!!!

The rooms are old, worn out and depressing. Did I mention that it was greatly over priced.

I went down to NYC with my maid of honor on the search for the perfect wedding dress. we had a few appointments, so needed to be somewhere central and close to transit links. the hotel's location was perfect and made zipping around the city super easy. the hotel itself is very big, but once we found our room, it was clean and the beds were very comfortable- to fall right into after our day of running around the city.

Had been slightly nervous about my stay here, after reading some negative reviews, but i was really happy with my decision. Would definitely return! The hotel was in a perfect location. With Penn station across the street it made it super easy to get anywhere in the city. Room was a bit dated, but that was okay because it was spotless and well maintained. THe bathroom was a bit tight but the shower had good pressure. Got a great deal on the room and would book here again.

Interested to read the last review and hear that items went missing. We had a camera case complete with video and digital cameras stolen out of our room. Interestingly the manager advised us not to report it to the police but to collect an insurance report when we checked out. We decided to go the police who told us they would advise anyone NOT to stay at this hotel.

Hotel Pennsylvania is absolutely the worst hotel I've ever stayed in. I read another review where someone compared this hotel to a hostel. I think that's funny because the hostel I stayed in when I was in Europe was a million times better than this place. Check in was rather short but apparently that's very unusual for this hotel. When we checked in, we were fairly happy with our room. It wasn't cleaned completely, but there was a cleaning lady by our door when we came up so she must have figured it was close enough. It definitely wasn't the nicest room I've been in by any means, but I wasn't expecting it to be. I knew it was old so I wasn't completely taken aback at the deterioration of the room overall (especially the bathroom). And we had a refridgerator and table so we were happy. However, it went way downhill from there. The following night, we came back and realized that the door was not locked and was not locking at all anymore. We switched rooms, only to be put in a room that smelled extremely musty...because the carpet was completely soaked! The hotel was clearly aware of the problem, as the little bit of remaining furniture in the room (2 beds and the tv) were in corners away from the center of the room and the huge spot in the carpet. I called and asked for towels, as there were none in the room. We left to try and find something to eat at that point, when we got back the towels were just stuffed inbetween the door handle outside the room. When we went in, I made the mistake of taking off my shoes and stepping off the bed. I was immediately stabbed in the foot by a pine needle...interesting, considering our stay was in June! We switched rooms again and this time the room smelled terribly of smoke and the window was wide open. Both my brother and dad tried closing it but it wouldn't budge. So we had to call maintenance to take care of it. In addition to all that nonsense, my mom found a dead fly in their bed the next morning. We definitely weren't happy but figured we didn't have much choice but to stay in that last room and just deal with it. In addition to the lack of refridgerator and furniture in the last 2 rooms, there was also a lack of hot water. The water in the shower needed to be left on for a minimum of 5 minutes before it got to anything above freezing temperature. Luckily for me, I was traveling with family because when we got to the last room, I noticed my bag with brand new (and expensive) shampoo/conditioner was missing! I specifically remember handing it to the bellman unloading the car but it somehow never made it to the room. Either that or it was stolen out of the first, unlocked, room! That seems to be the only thing missing though so it seems unlikely that it was just taken from the room. When my dad complained to the manager on duty, he said they could take off $90 for that night. Doesn't really seem good enough considering we missed our dinner (the restaurant had closed by the time we got there and we had a really hard time finding anything still open) and we didn't get to our final room until about 2:30 am. Not sure if the room was even discounted at all, considering they never gave a receipt upon checkout! The main reason for our trip was to visit a culinary school for my brother. Unfortunately, he missed the lunch that the school offered him because the hotel took forever bringing the car after checkout. We called an hour ahead for the car, as directed, but still ended up waiting in front of the hotel another 45 minutes. Obviously, the location is great. And the price was good for the location. But that doesn't make up for the deplorable condition of the hotel. This hotel is not secure, maintained or even properly cleaned. You shouldn't feel unsafe when it comes to your health, personal safety and overall well being when it comes to choosing a hotel for a vacation. Spend a little more, it's definitely worth it!

I stayed from May 24 thru May 27, 2010, and this is a fine place! I do not understand the other reviews. Yes, it is old. But, it has character and class. This is not your cookie-cutter hotel by Hampton. This is a place where you can enjoy yourself. The location is perfect and completely safe. The staff throughout was friendly, helpful, and interested, Yes, there are occasional long check-in lines around mid-day but it took me a few minutes at 10:00 a.m. and they put plenty of staff on. The htoel was quiet and peaceful with soft and nice beds, Everything worked in my room just fine. I had an LCD TV, refrigerator,and a marvelous shower Maid dervice was excellent. I took the time to meet some of the hotel staff. The painting people were friendly and were reworking every room one at a time. Hallways are NOT dark and bleak. They are well lighted and very nice. The lobby is fabulous and the carpeting always clean. The lobby has a friendly and nice gift shop and "LINDYs" is in the lobby and a wonderful restaurant! I ate there 6 times and alwayu loved their food. Their deserts are decadent and the entrees wonderful. Potions are HUGE so be forewarned. Most reviews on here must have been made by the cookie-cutter hotel crowd. Maybe they have never stayed at an old hotel. So, I am setting thinmgs right. I stayed in the Club Penn 500 room and found it great. Room was not huge but then again it had a King Bed. I loved that shower! So... go ahead and book here! They DO try hard to please and they atre re I enjoyed my stay painting

We were stranded in NY as a result of the Ash cloud over Iceland etc. My friend and I went on to the internet to find a hotel. The Pennsylvania did not look too bad and we clicked on to confirm our booking and it came back to us saying that they had increased their rate by 100US$. Sheer profiteering on desperate customers. We had to wait in a queue about an hour to check in. We had booked non smoking rooms but were given rooms on the smoking floor. We found that our bathroom had a sink with two large cracks in it and no plug. The bath was filthy, the carpet was filthy. The ancient phone had never been cleaned this century by the look of it. Equipment that should have been in the room was missing. Walls had paint flaking off. The ceiling had several areas where water had leaked through. This was supposedly a superior room. When I phoned the manager, he put the phone down on me. It cost us 626.71 US$ (£413.18) for this hovel for 3 nights. The Saturday night cost 277,75 US$ (£184). We had asked for a plug. Three hours later, it had not arrived so I phoned again. There was a knock at the door and a maintenance man bearing the gift of a light bulb. Such a shambles. There is only one good thing about this hotel - its location. Avoid at all costs!