Hilton New York, New York

LIKES: Maid service, Room very clean. No Odors. Close to the action, restaurants, food mart, Security. ice machine. Beautiful inside. Dislikes: Had to wait 4 hours before room was available. No vending area. No drinking water except bathroom YUCK! No microwave or refrigerator. Pricey, but what do you expect in NY?

Location is ideal. It was an easy walk to Times Square, the Musicals, Central Park. Couldn't believe how comfortable the bed and chairs were. We drank all 4 packets of coffee the first day and the second day they restocked us with 8. Very surprised we were able to stay in Manhattan for not much more than $200/night. Mini bar was too expensive to use, but lots open late on 6th ave, so just walked 1/2 block for good prices on late night sandwiches, soda and candy.

My husband and I stayed here two years ago during the Christmas holidays. The Hotel was beautiful, the staff was friendly and the room was very comfortable. We are looking forward to staying there again. We also felt very safe

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We just returned from 4 days in New York - the purpsoe of the trip was for our group of 60 teenagers to sing at Carnegie Hall. After chaperoning many large group trips over the years I've experienced both the best and worst in accomodations. The NY Hilton was by far high on the list of "Best". The rooms were really beautifully decorated and seemed like it may have been recently done. Very upscale and modern - I felt like I was in someones guest room, rather than a hotel. They were really clean - and when I called housekeeping to request additional towels and coffee - they brought it up to our room withing 15 minutes! All arrangements went smoothly with check -in and check out - pretty impressive for a group of over 70 people! The staff at the information desk were helpful and pleasant and gave us great recomendations for sight seeing and resturants - and provided maps and directions that were right on the money! I recently started working for a company here in MI that is owned by a large firm in NY. Many of our employees travel to NY on a pretty regular basis - I will recommend that they stay at this Hilton. It's only a couple blocks from time square and the theater district and lots of shopping and food choices! And there's a Starbucks in the hotel to boot!

The location. The hotel was close to musuem, the theaters and great places to eat. The service was great. The rooms where very clean and I found the rooms very large. The hotel restuarant was a little pricey if you go outside the hotel to eat it is just fine.

Our first time in NYC and here is what we found at the Hilton. Upon check-in, the individual processing our reservation (at $300 per night no less) didn't even look up, much less act cordially. The male at the concierge desk acted as if I was interrupting his personal time with my questions....I simply thought that was his job?? We were on the 31st floor for four nights and NEVER had hot water. Yes we told the front desk, but they didn't warm the water. The room is spacious and was clean. However, it was not fully restocked on two of the mornings (soap, lotion, etc.) The service in the lounge was slow and generally unfriendly. It is a good location, but in my opinion, clearly did not live up to the reputation that Hilton is trying to display. I'll look elsewhere next time. $300 is a lot to pay for cold showers and mediocre service.

very friendly staff the people are always willing to help. kid also had a fun time. staff is fast, fun and friendly. No need to wrry abou tany thing.

The room was lovely and we had a fantastic view. However, we always eat in and our our first night the service was diabolical. My husband had a 15 dollar tip ready for the waiter and he told him it wasn't enough. He must have calculated it in the lift! We went down for breakfast the next day for the buffet, and most of the food was cold. At 28 dollars a head I would have expected a bit more. We have stayed in Hiltons all over the world. Your standards did not come up to expectations. Come on you guys, pull you socks up. Quite frankly, you couldn't lace the Glasgow Hilton's boots. Karen Blairgowrie

Ultra modern, clean, and upscale. We stayed there for 4 days during the Christmas holidays with grown children and grandchildren. We were treated like family. Location could not be beat. Staff was extremely courteous, helpful and downright the best I have seen in many trips to NYC. I will always stay there if rooms are available.