Crowne Plaza Newark International Airport, Elizabeth

the deli is wonderful but the hotel is nasty rooms, everytime there leave with sinus infection

I am a flight attendant and sadly my company has a contract with this hotel so I have no choice but to layover here. This hotel is very noisy, the walls are paper thin and you can hear the person in the next room. There is also the noise from the highway next door and the airport. The hotel is dirty, there is always trash in the hallway (food service trays, pizza boxes). Also I personally have been awakened bed bugs and so has many of my coworkers. They know they have an infestation and havedone nothing about it. The front desk clerks have zero customer service skills and could care less about your concerns. The airport shuttle is a joke then often have 1driver working so the bus fills up quickly and u can always expect to wait at least 25min for airport pick up. Do not waste your money here. This place should be torn down.

-despite the place being fairly new, the blankets under the bed cover was cheap (some sort of synthetic flannel) and had large visible tears in it -washroom had no mosturizer, only shampoo and soap -restaurant had very few vegetarian options -cheap beer! -good shower, 24 hour snack reseller as well -close to the airport, free shuttle, frequent service

Hotel is located on the northbound side of US Routes 1-9 (Spring Street) near westbound North Avenue in Elizabeth NJ, within a mile of Newark International Airport. It seems popular with airline crews on layover. The lobby and guest areas are opulent by mid-price standards, with rich-looking wood and marble finishes, and spacious. The hotel has a cafe, guest store, full restaurant and bar, both indoor and outdoor pool, fitness center, and business center. We didn't use the restaurant; cafe had varied menu choices but was slightly high-priced ($3 for a deluxe blueberry muffin). The printer was not working in the business center when it was needed, but staff provided an alternative at no added cost. Fitness center had several machines and was regularly occupied. Indoor pool was little-used, well stocked with spare towels; water was a little too cool. A $15 fee is charged for parking during every 24-hour period, which is common for some but not all neighboring competitors. Room was of smaller size (16' x 14'), and was clean. Furniture was slightly worn, and carpet was stained. Internet service was free and worked well. Bottled water was supplied free. TV reception was clear and sharp. Bathroom toiletries were well supplied. Shower water pressure was strong and continually hot. Price was an acceptable value; we paid $95 for a Saturday night during November 2007 while attending a concert at Prudential Center in Newark NJ, five miles away.

I liked the lobby decoration as well as the room decoration. The room seemed relatively new, the beds were nice. There was an indoor pool and an outdoor pool, as well as fitness amenties. There was a restaurant as well as a newstand sort of cafe. The restaurant's breakfast buffet was ok, there wasn't too much, but what was there was good. I enjoyed my stay but I don't think I will be eating at their restaurant if I go back next time.

I don't know what bothered me more, the rude front desk staff or the room that smelled like toe jams and the inside of a vacuum cleaner bag or the moldy, mildewed shower?

I can't believe this place is part of the Sheraton chain! The toilet ran for long periods of time. The bed was hard; the maid forgot to bring us a bath mat and fresh soap almost every night. When we called the front desk they refused to bring to the room stating they were too busy. Front desk staff very rude. The only positive was the restaurant staff; food was decent.

Room is not sound proof.You can hear the noice of the traffic even though you are at floor 11.You can clearly hear the noice from neighbouring rooms. Room is not clean.Carpets are very dirty. Pool was closed. Dont depend on the shuttle.We waited for one hr and made 3 phoce calls before we got the shuttle.I am talking about the shuttle service at 8AM.If they had told us that it would take time, we could have rented a cab, but instead they kept telling shuttle is on the way. Some of the services listed in their website are not there.. like Microwave, cordless phone, and so on..

One dislike make all paying hotel guest pay for parking with no other available free parking. Very clean, but small rooms. my television gave me many problems and the remote control didn't work.

The bed was comfortable. The shuttle service to the airport is great...every 1/2 24 hours per day. The room had two phones...one was not plugged in. Some lights didn't work. Apparently the reconstruction is still under way. They forgot to make up my room. I was gone from 11 a.m. until after 5 p.m., and then I had to ask for my room to be cleaned. The guy who cleaned my room threw away small personal items in the bathroom...conditioner, toothpaste, mouthwash. It was a good chance to get new stuff. The hotel is difficult to get to if you are driving. New Jersey has restrictive traffic patterns which discourage left turns. I saw the hotel from across the divide and it took about 20 minutes to find a way to get to that side of the road. There are no restaurants within walking distance. If you are driving, the whole area is difficult to navigate. This is a good hotel, but if you like to eat you might need to find a different location.