Cancelled with little notice or care
By A Yahoo! Contributor, 9/30/08
My husband and I have celebrated our anniversary at The PortoCall for the past several years. I was careful to make our reservation early so that we would have no trouble getting a room. One week before our scheduled arrival we were notified that our reservation was cancelled due to storm damage the previous weekend. The reservationist said that reservations for the top two floors were being cancelled. I understand that you cannot control Mother Nature, but the way the cancellation was handled could surely have been handled differently. I feel that if any cancellations had to occur that the latest reservations should go first not the people who were placed on the top two floors. The reservationist was cold and barely offered an apolgy. He made no attempt to help us with reservations elsewhere except to name another hotel that might be comparable. I think some sort of compensation should have been offered for our inconvience such as a free night on our next visit or some sort of discount for future visits.