Red Jacket Mountain View And Indoor Water Park, North Conway

We scored a great deal from living social for two nights at red jacket with two day passes for 4at Kahuna Laguna water park. After we booked the trip, I read some of the negative reviews here an I was a little nervous for the trip. What we experienced was the complete opposite of every negative comment here. the staff was courteous, facilities were clean, rooms were comfortable and modern. we did not get a chance to eat in the hotel, only because North Conway had so much to offer, that we chose to eat out. The cafe in the water park was closed most of the time we were there, I think because of the time of year. We planned our trip the week before April vacation so we would miss the crowds. I don't think there were enough people to justify opening the cafe. but a staff member did come around and asked each family if we desired any cafe food around mealtimes. I did think the cafe menu did look a bit overpriced. but like I said, we did not really want to eat hotel food anyway. Kahuna Laguna was AWESOME! My kids are 7 and 4 and this was the perfect age for their first trip. all of the features were fun.The wave pool was a favorite, and the hot tub was so nice. One of the best parts for me was how hands off the staff were. the lifeguards were extremely professional, but they weren't overly strict with "rules". it was all about having a safe fun time. I know I am going to town with the positivity, but I just feel like the negative comments really misrepresented what I experienced. We can't wait to go back next year.

After driving in the car for 2+ hours with a family of seven, there was great excitement on the kids faces as we pulled into the Resort. We felt fortunate to be able to attain two rooms for a Saturday for a Mid-Winter break. One of out two rooms was available when we arrived, the other was still being cleaned. The seven of us all piled into the one room to get changed for use of the Water Park. Once inside the park area, there was joy an everyone's face, with the different options for All. We lounged about in the park area for a couple of hours, then wanted a "snack", Found the Snack Bar, only to be "shocked" at the excessively high prices of the food. Returned to the rooms, dressed for dinner, and proceeded to the On-site restaruant. We found the food at their Buffet to be wonderful. There was a wide variety for everyone's "Taste Buds". We spent time after dinner, in the very "limited" arcade area, the back to the water park. Returning to the rooms around 8:30pm is when the stay started to take a "turn for the worse". Getting the kids down for the night. They all were exhausted and were winding down, when all the "Fireworks" started. Other guest, that had no consideration for "fellow lodgers". The constant running in the halls, and family argument that carried over into the corridors. At that point, we called the front desk, explained what was going on, and asked that they address the issue. The staff came down to speak with the other guest, to no avail. As I went back to the front desk to speak with the Manager, I was told that the Police were being called, that the desk clerk was to refund our monies, and that we were being asked to leave at 10:15pm. We then had to pack 5 kids back into the car, and drive 2+hours home!!!!!!!!!!!!!1 Customer Service at this Resort in appalling. All we asked is to have the other guest be respectful of the time of night, to lower the noise level because we were trying to get our younger children to sleep. There response was to "Throw" us out, because they did not want to "Deal" with the situation. NEVER, EVER AGAIN would I return to this establishment!!!!!!!!!!! Repeat business is earned by "great" customer service. I would highly suggest, that if the Red Jacket Resort wants to stay in business, they start by "CHANGING" their MANAGEMENT TEAM! "BUYER BEWARE" STAY AWAY FROM THIS ESTABISHMENT!!

All I have to say is the Red Jacket charges its guests a separate cahrge of $20.00 per person to use it's pool and hot tub. Do the math on a family of five.

Spent 11/29/09 at hotel and took my children. Had a "Mountain Side" room and found the carpet & furnishings were fairly new and the room was clean. The meeting rooms and outside need updating but it was worthy of the price. The Sunday Brunch was decent and affordable. A good value. Didn't use the Water Park but the children who were using it looked like they were enjoying it. Staff were friendly but room service had cleaned our room and bagged our coats before we could check-out. The military rate made this a great value!

This might seem like a negative bashing, but I assure you it's not. I will start off with the positives: Waterpark is excellent. Full breakfast buffet (although expensive $16/pp). Loft rooms are fun! Sweeping, rolling grounds give a nice touch with the surrounding mountains. From there it's all downhill. We booked our 1st trip Aug 2007 & were promised the waterpark would be ready by Feb 2008. I called to check in Dec 07 twice, then again in Jan 08 & again was assured it would be ready. When we finally arrived the very first thing Tracy at the front desk said was "we emailed you to let you know it would not be ready; you could have cancelled". I'm sorry, I booked the summer before, I did not get the email (honestly) but even if I had, it would be too late to cancel. The then manager David Bedoin mailed me waterpark tickets for "next year" 2009 so we tried it again. This time around it was even worse. Where should I start. The new manager Chuck Randall told the girl at the counter to comp us for both breakfast -AND- the waterpark. While we did receive breakfast, they charged us for the waterpark. I am taking this up with Visa as soon as it posts as this goes beyond poor customer service, it borders on criminal (broken contract, verbal). Hard to prove, right. Yet Chuck had no problem shaking my hand at the counter in front of all the other guests in line. Then during checkout while we were alone, he claims he did not recall our conversation and that it must be a "misunderstanding on my part" His words! In addition, at one point my teenager was lost & asked a hotel employee for directions. They made a federal case of it, called our room, sent someone up to check the hallway - as if he was a criminal. At another juncture we were at the front desk awaiting our waterpark tickets and the girl answered the phone and started a full blown conversation while I stood there for several minutes, my young children waiting in the wings. Seriously, at this point I know I might sound like I'm a cronic complainer, but from the moment you check in, it's as if they're not happy UNLESS you're unhappy. I can't explain the vibe any other way, except the proof of what we've experienced - TWICE NOW - Two years in a row!! Like so many others have said, the maid service was almost non existant, beds never turned nor room refreshed, trash and plates in the hallway. The waterpark being extra was kind of an insult since the rooms run around $259 & up! There is no pool or hottub/jacquzzi unless you pay full price for the waterpark. There is no adult swim time. It would be nice if they shut down the waterpark and left the jacquzzi & wavepool (turned off) open say after 9pm until 11, maybe a bit later. Both breakfast and dinner are very expensive at $16 and $24 + tax and tip respectively. The food is hit or miss, and the food at the waterpark is absolutely horrendous! The rooms could also use some upgrading, the beds hurt our backs and there is no fan in the bathroom, you can just imagine. The overall reivew is the Red Jacket Mountain View *COULD* be a great place for families to stay and have fun *IF* the management company made some adjustments to the pricing struture - especially in this economy. They would also definitely need to make some staffing changes starting with the managers and the counterstaff. There were two terrific employees who were wonderful. Erica in the waterpark. And a new girl at the front desk who had just started as of March 2009. Lastly we convinced our neighbors to come along with us on both trips, essentially doubling the amount spent at this hotel. Safe to say neither family would wish to stay there again, after all, who wants to pay so much to be treated so poorly?

Have stayed at hotel once a year since 1994. Each year service has gotten worse and price has gone up. Stopped staying there 2006, until they put in the water park in 2008. Water park is great, Hotel is bad. Meals are not recommended, only good for laugh. Service is very poor. Not the hotel is used to be. OVER PRICED!!!!

We paid $249 a night to stay here on labor day weekend. I have stayed in a $249 dollar a night hotel and this is far from it! The water park is great and Id recomend staying somewhere else and driving here to use it. The toliet over flowed our first morning, they did come and fix it but left feces on the outside of the toilet. They never came to make up the room until late in the evening even though they where across the hall making up that room since 10 am. When I called to ask if they where going to make up our room and explained they had been across the hall for over 4 hours front desk got huffy and very rude. For the price we paid it was just not worth it!

The Kahuna Laguna is very cool. My grandfather built the building and made it all happen. Now, the townhouse beds are uncomfortable, but condo beds are fine. The waterpark has 4 slides, toddler center, wave pool, cafe', and a 14 gallon bucket that pours water. This is recommended for kids of all ages! Hey even parents enjoy.

Google "Extremely overpriced Nice new indoor waterpark" and you will get to my review, which is mysteriously squelched from displaying properly. This hotel is overpriced, overrated, dirty and a sever disappointment. It is supposedly #2 in the area - that mystifies me. Don't do it unless you simply find the waterpark too irresistible. The hotel is absolute garbage.

What ever you do, do not loose your wrist band for the water park. On our last moring there, my 6 yr old daughter lost her wrist band. After searching the room high and low for it, we went to the front dect to inquire about a replacement, to which they replied it would cost us an additional 25.00. Now keep in mind, this was our last morning there, and the park was only open for 1 1/2 hours in the morning until check out, and she didn't even meet the 48 in guideline to use all 4 slides. The front desk was very firm in charging the 25.00, which of course I did. But what surprised me most was when I brought this up to management, they were very noncomplient as well. They were only worried that I may have "given the bracelet" to somebody else. Even after pointing out that after staying two nights in their hotel, two days worth of breakfast and two evenings worth of dinner, that I spent over 900.00 there for 1 adult and 3 children, still they would not budge!! I guess that 25.00 was worth more to them then the respect of their guests.