A BIG Disappointment
By A Yahoo! Contributor, 4/17/08
I booked a two night stay with a very friendly desk clerk, however that is the last positive experience I had at the Billings Crowne Plaza. The rest of the desk personell were dense--sent a handicapped individual to a restaurant that was closed and placed them in a pillbox of a room. When we asked about handicapped parking--no service was available. I looked forward to having the breakfast buffet that was supposedly complimentary, however, when I used an AARP discount, they charged extra. We turned the thermostat off, and the room still stayed 79 degrees! Fan rattled...and the construction was certainly not irritating.