The Westin Kansas City at Crown Center, Kansas City

All in all It's a great hotel but if any of you are looking to save some $$ then book it at SweetHotelDeals. N e t They usually have some pretty good deals on there.

The staff is always very helpful and friendly. Most of the rooms have great views and the beds are super comfortable.

The location was great. This was mainly why we picked this hotel. We also found a special where they charged you for your birth year. We went with another couple whom we shared the info on the special and they called back within ten minutes of booking and the westin wouldn't honor it! Housekeeping skipped their room on top of that. We were next door to them and left at the same time and our room got cleaned. The hotel was also hosting a Silpada convention (jewelry). The middle aged women were all over the place in the evening and we couldn't get a seat anywhere in the lobby or the bar let alone service. I understand that policies are first come first serve but it would be nice if they are going to have a big group like that to maybe have plenty of room for the rest of the guests. And nevermind on ever catching an elevator with those women! We had to wait 25 minutes at one point just to get up to our room. On top of that, parking was super expensive and you had no other option. This was not something we were aware of when we booked. And the workout facility charged you $5.00 each time you went to work out! Crazy! We were not in our room much but the one time we were relaxing and wanted to catch up on the news (the Aurora, Colorado Batman movie shooting happened while we were there) the tv kept cutting out. Next time we go to KC and want to stay in that part of town we will be going to a different hotel.

The hotel lobby was very nice. The indoor waterfall was beautiful. My room was modern, and the bed was very comfortable. The employees were very nice. Very nice exercise room. The mall is directly connected to the hotel - very nice. I would stay at this hotel again.

We checked in early and our room was ready. Everything was perfect. The hotel staff was outstanding and very friendly. Will definitely stay here when we are in KC.

Disliked: Rude front desk staff; being misled regarding the "free parking" on weekends; Complete disregard for inconveniencing hotel guests and they never answered emails regarding complaints. They refused to reimburse money we had to pay to get out of the parking garage (Fri--Sun) after telling us it was free to hotel guests. The lady at the garage gate REFUSED to let us out without paying the $20 for using Crown Center garage. I'd stay anywhere before I'd go back there.

We were very disappointed with our stay at the Westin. The first room was dirty, tv was not working so they moved us to another room that was worse than the first. There was a charge to use internet in the rooms. Linens did not look clean. We were there for a conference and had a luncheon one day. The food was unbelievably terrible. I don't know how you can mess up everything on a plate but they managed. Looking around the room I could see most everybody else was in agreement. Could not communicate with housekeeping as they did not speak English. Did enjoy the fact that there was shopping inside the hotel and sightseeing close by but very poor directions/information on how to get around to these places. The best experience at the hotel was the very pleasant and helpful lady working in the gift shop, wish I had asked her name, and Tall Paul who helped us with the shuttle service upon leaving the hotel out front.

Good downtown location. Nice view of the city. Good parking, though you have to pay $14.50 for it. Uses Central Parking System and guests have to write their last name and room # on back of the parking ticket and gets charged to the room. The underground garage was clean, well lit and felt safe. Poor directions from the garage to Hotel lobby (specially when getting out of garage elevator), can get lost sometimes. Room felt like poorly re-modeled version of an old room though the star rating given was 4. There was no vent in the "re-modeled" bathroom - so keep the bathroom doors open when taking hot water showers. Did notice (very) tiny flying bugs close to wash basin. But beds were very comfortable and house-keeping was very good. Location being inside Crown Center might be good for kids with fun things to do for them, Crayola Center, Coterie Theater etc. There is also glass pathway connector called "The (broken) Link" connecting Union Station and Hall Mark Visitor Center. But poor direction signs can make it confusing. Close to WWI Museum attraction which is convenient. Overall was a good stay, but not sure whether I would stay there again. Might think of staying in Power & Light District / Country Club Plaza area that has more crowds over weekend with more shops/restaurants close by.

Hotel was loud with train across the street with a patio door that didn't seal out noise or draft. No hot tub for 169 a night , overpriced mini-bar. Matter a fact everything was overpriced. Even water cost 4.00 a bottle. Had to pay for parking in a hotel i was in!. The walls are so thin we heard a couple moaning and growning so needless to say we got no sleep. Would never stay here again. Room service at 1:30am was null and void. Motel 8's and 6's are better then this hotel.. Only thing postive is the lady who helped us find our way to the garage.

The check in to the Westin was very easy and quick. The enterance was just as pictured on the internet. The parking was also easy and was applied to my bill. You still have to take a ticket when you enter and you need to write your name and room number on the back of the ticket when you exit at any time during your stay. This is just so they won't charge you again...the parking garage is well lit and I felt very safe. The room was large with two double beds. The balcony was nice to look out of but we were not able to get it over 5 inches open due to a bar at the top attached to the slider tray. I guess this was due to safety with familys with children, not a big deal to us. The beds were nice and comfy. and we had many pillows to choose from. There was a wet bar in the room you can eat from for a fee. The bathroom was clean and we had room to spread out all of our stuff. The only complaint I had was that when our room was made each day the maid made them up but didn't straightin out the bottom sheet. It seems that the beds were short sheeted when we got there and continued to be. I would stay there again. There are just too much to do that you can walk to and enjoy around the hotel.