The Westin Kansas City at Crown Center, Kansas City

We checked in early and our room was ready. Everything was perfect. The hotel staff was outstanding and very friendly. Will definitely stay here when we are in KC.

I have traveled to 35 states and visited many hotels in and outside the United States. I generally enjoy visiting Kansas City, and usually stay at the Hyatt. Through Priceline, I secured this hotel. Things went wrong from the beginning. The hotel admitted it was having issues with "rolling drop-offs" with its Internet service. The hotel's Internet service rendered my computer useless for much of the first day. It was working like a charm while I was at the Kansas City Airport. One of the hotel's “front office managers” became frustrated when I complained and apparently felt that it was appropriate protocol to hang up in midsentence on a guest. Closely related to this concern was the overall lack of creative problem-solving by this particular manager to reach a temporary fix. That is, could he have offered to set me up in the hotel business center and waive the fee or found a space in an office somewhere in the hotel where I could have finished my work while the issue was being resolved? Those were not offered as solutions. The Internet issue over two days caused me about six hours of missed work. There were multiple issues with room service, namely 1) the food arrived more than an hour late one night and 2) there were mix-ups over salad dressing and condiments the second night. 3) There also appears to be a general lack of understanding about "who's on first" when complaints needed to be resolved, making each issue even more difficult to resolve and more chaotic. Even worse, the chain's national customer service manager offered more excuses and justifications for the poor service. Overall it was a frustrating and disappointing stay in what purports to be a four-star quality hotel.

Disliked: Rude front desk staff; being misled regarding the "free parking" on weekends; Complete disregard for inconveniencing hotel guests and they never answered emails regarding complaints. They refused to reimburse money we had to pay to get out of the parking garage (Fri--Sun) after telling us it was free to hotel guests. The lady at the garage gate REFUSED to let us out without paying the $20 for using Crown Center garage. I'd stay anywhere before I'd go back there.

We were very disappointed with our stay at the Westin. The first room was dirty, tv was not working so they moved us to another room that was worse than the first. There was a charge to use internet in the rooms. Linens did not look clean. We were there for a conference and had a luncheon one day. The food was unbelievably terrible. I don't know how you can mess up everything on a plate but they managed. Looking around the room I could see most everybody else was in agreement. Could not communicate with housekeeping as they did not speak English. Did enjoy the fact that there was shopping inside the hotel and sightseeing close by but very poor directions/information on how to get around to these places. The best experience at the hotel was the very pleasant and helpful lady working in the gift shop, wish I had asked her name, and Tall Paul who helped us with the shuttle service upon leaving the hotel out front.

Good downtown location. Nice view of the city. Good parking, though you have to pay $14.50 for it. Uses Central Parking System and guests have to write their last name and room # on back of the parking ticket and gets charged to the room. The underground garage was clean, well lit and felt safe. Poor directions from the garage to Hotel lobby (specially when getting out of garage elevator), can get lost sometimes. Room felt like poorly re-modeled version of an old room though the star rating given was 4. There was no vent in the "re-modeled" bathroom - so keep the bathroom doors open when taking hot water showers. Did notice (very) tiny flying bugs close to wash basin. But beds were very comfortable and house-keeping was very good. Location being inside Crown Center might be good for kids with fun things to do for them, Crayola Center, Coterie Theater etc. There is also glass pathway connector called "The (broken) Link" connecting Union Station and Hall Mark Visitor Center. But poor direction signs can make it confusing. Close to WWI Museum attraction which is convenient. Overall was a good stay, but not sure whether I would stay there again. Might think of staying in Power & Light District / Country Club Plaza area that has more crowds over weekend with more shops/restaurants close by.

Hotel was loud with train across the street with a patio door that didn't seal out noise or draft. No hot tub for 169 a night , overpriced mini-bar. Matter a fact everything was overpriced. Even water cost 4.00 a bottle. Had to pay for parking in a hotel i was in!. The walls are so thin we heard a couple moaning and growning so needless to say we got no sleep. Would never stay here again. Room service at 1:30am was null and void. Motel 8's and 6's are better then this hotel.. Only thing postive is the lady who helped us find our way to the garage.

The check in to the Westin was very easy and quick. The enterance was just as pictured on the internet. The parking was also easy and was applied to my bill. You still have to take a ticket when you enter and you need to write your name and room number on the back of the ticket when you exit at any time during your stay. This is just so they won't charge you again...the parking garage is well lit and I felt very safe. The room was large with two double beds. The balcony was nice to look out of but we were not able to get it over 5 inches open due to a bar at the top attached to the slider tray. I guess this was due to safety with familys with children, not a big deal to us. The beds were nice and comfy. and we had many pillows to choose from. There was a wet bar in the room you can eat from for a fee. The bathroom was clean and we had room to spread out all of our stuff. The only complaint I had was that when our room was made each day the maid made them up but didn't straightin out the bottom sheet. It seems that the beds were short sheeted when we got there and continued to be. I would stay there again. There are just too much to do that you can walk to and enjoy around the hotel.

We had roaches in our room. We got moved to a different room where the balcony was closed off and the drain in the tub would not stay open. Our room was not cleaned during the 3 night stay, unless we asked. We had to ask for towels three times. The service was terrible. Almost every single employee was rude to us. I would never chose to stay in this hotel. You would have much better luck choosing a Motel 6.

This hotel is absolutely horrible. My coworkers and I are forced to stay here for continuing education due to management policies. We have encountered mice in the rooms and dirty bathrooms. Management refuses to address these issues. The advertisement states that they have a fitness facility, but it does not mention you have to pay five dollars to use it. Management refuses to waive this fee.

We got our room on priceline for an amazing price so we cannot complaint. However, I would not pay $200+ for a room in this hotel. Also, they charge for everything including internet so be warned. A good 3 star hotel. $75 to $150 a night should be the correct price for these rooms.