General Manager?????Hmmmm..Poor choice........
By A Yahoo! Contributor, 5/23/07
I happen to be a long time committed guest of the La Quinta Hotel. I travel a lot for buisness, I also go to Rochester MN, once a year to go to the Mayo for my anual. A few years ago, I was pleased to find that they were putting a La Quinta Hotel in Rochester MN. I of course made arrangments to stay there on my next visit. That was 3 years ago. My visit at that time was great! Nothing bad to say. But now over the last 2 times I have gone there, it has not been good at all. The place is a mess. By "mess" I mean how it seems to be running. When I showed up for my reservation, while waiting for a clerk to check me in, I overheard an argument coming from behind the desk. I just waited. Then a girl comes out to help me, who seemed decent enough, was kind and profesional looking. Then all the sudden, the General Manager, (Susan Pursley) came up front, and continued arguing with a man who was now on the other side of the desk. I was just shocked. I could tell that this was not another employee, and it was not a guest either. They were fighting about a personal matter!!! I was SHOCKED!!!! I found out later from the clerk, that this man was the GM's brother???? I personally was not impressed with this at all. This made for the whole experience to be different than what I normally experience with La Quinta. I also would not ever be interested in staying at this La Quinta again. I now will stay at a different hotel while in Rochester MN.