dissappointed will not be returning
My Wife and i arrived at three pm for check in and was told the room wasn't ready, when i enquired when it would be ready i was told "i don't really know". i asked to speak to a manager and was told the manager will be in on Monday, this was Saturday, now keep in mind the hotel was fully booked for the canoe races and there is no manager on site to handle problems how did that happen? We waited over an hour i watched as other families arrived and were given the same excuse. There were several military families that arrived while we waited, one family with two young children were given the same excuse and ended up waiting three hours before a room was ready now i feel anyone serving in the military deserves to be treated better than that. I approched a different clerk who helpfull and found usa room, not the room we reserved but who cares at that point we settled into our room and found ants crawling around the floor we were staying the one night and decided to not complain to the management ( What good would would it have done as the manager was gone until monday).